How can I disable the “request a license” in Smartsheet?

Dianna Sanchez · 07/01/19

Hello,

Does anyone know how I can disable the “request a license” in Smartsheet? I know it can be done, just not sure how. Thank you!

Andrée Starå · 07/01/19

Hi Dianna,

I got confused!

Yes, It's possible. Account Settings > Account Discovery > Uncheck the box

Hope that helps!

Unfortunately, as far as I know, it's not possible at the moment, but it's a great idea!

Please submit an Enhancement Request when you have a moment.

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

CraigPGH · 10/06/22

Andrée Starå

Jul 1, 2019

Hi Dianna,

I got confused!

Yes, It's possible. Account Settings > Account Discovery > Uncheck the box

Hope that helps!

Unfortunately, as far as I know, it's not possible at the moment, but it's a great idea!

Please submit an Enhancement Request when you have a moment.

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

It cannot be done and this answer is wrong. Account discover is totally different.

SS wants to sell licenses and does not seem to care that its large corporate and business customers who may have hundreds of thousands of viewers can blow up admins with requests. Large organizations do not grant software this way and use request systems.

A means to disable this is sorely needed.

Andrée Starå · 10/06/22

Hi @CraigPGH

I hope you're well and safe!

If I'm not mistaken, the answer is still correct, and I think you're confusing it with the Upgrade Dialog that free users will see.

The OP wanted to disable the requests that would get sent to the Admin of the account. (as I understood it)

Make sense?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Andrée Starå · 10/06/22

@CraigPGH

To add.

I agree that having a way to disable the upgrade message would be great.

Please submit this as a Product Feedback or Idea (If it hasn't been added already) when you have a moment.

KAFisher · 04/20/23

CraigPGH

Oct 6, 2022

https://community.smartsheet.com/discussion/comment/183116#Comment_183116
It cannot be done and this answer is wrong. Account discover is totally different.
SS wants to sell licenses and does not seem to care that its large corporate and business customers who may have hundreds of thousands of viewers can blow up admins with requests. Large organizations do not grant software this way and use request systems.
A means to disable this is sorely needed.

Agree with this poster - even in a small organization, every single time I share a sheet with a new user, they submit a licensed user request. It is a complete waste of time to have to go decline their request and then go round and round with them via email on 'just create an account' because at that point, I have no idea what options they see, so I end up sharing the sheet with them again. I get that this is an upsell tactic but honestly it is more of a disincentive to purchasing more licenses.

Matt_Bar · 11/20/24

I very much agree. It is misleading for most users, and while I understand that they want to push more licensing, those of us who manage access aren't going to buy more licenses to stop getting the emails.

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How can I disable the “request a license” in Smartsheet?

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