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Get help right away with the Premium Support Package
Hi Community, Looking for help with your Smartsheet and want it right away? We’ve got you covered. The new Smartsheet Premium Support Package is an improved enterprise grade support experience for customers that need prioritized support. Formally known as the Professional Support Package (Pro Support), the Premium Support…
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Webform miscommunication
I had 3 requests that were sent via Smartsheet webform that never appeared on the corresponding sheet. The requester received 3 confirmation emails, however the requests do not show in the sheet, or on the Activity log. Has anyone dealt with a similar issue??
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anyway to create formula for matching current user to cell contact list value
I've tried multiple things, even making them select a dropdown on the top row so the "modified by" for that row captures their name then using another column with contact list property with the formula "=[modified by]@row" for the remaining rows. But even this fails since in the "standard" contact list dropdown my name…
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Accessibility / Compatibility with Screen Reader
As we deploy Smartsheet across our department, employees who use screen readers are experiencing compatibility issues. I read the article regarding iOS voiceover and the 2016 community discussion on this same topic. My support ticket suggested that I reach out to this community. Any other ways to make Smartsheet more…
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Smartsheet Support Portal - no response
All, I entered a support request April 8th. I've had zero contact from anyone within Smartsheet regarding my request. I cannot seem to find a phone number to actually call and talk to someone in Smartsheet. How do I get appropriate support for the questions we have?
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Is it possible to share a Smartsheet that has a locked default filter with someone else?
We want to share a Smartsheet with others, but we only want them to see certain parts. To do this, we created a filter and set it to be the default view for people with viewer access. However, when we tested this with a team member who had viewer access, they were able to exit the filter. We want to prevent the person who…
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What formula do I use to count a specific text when multiple text values are in a cell?
I have a column with a drop down where you can select multiple options for one cell. It is tracking who is affected so it can list multiple departments. I want to track by department so I am trying to figure out how to count only a specific word in a cell when there are multiple valves in the cell. The formula I am using…
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Master Sheet with Thousands of Rows
Hi All! I have multiple sheets that are tied to specific team members on my team. Each sheet has the same columns. I'm currently trying to see if there's a better way to organize this data. Right now, 12 sheets are managed individually by each team member and then when a row is resolved, it gets moved to a "resolved"…
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Column Titles Appearing in Metric Widgets
I was recently building a dashboard and found that column titles were appearing in the metric widgets I was creating. Usually this widget would never such column titles. It was whatever was selected in the reference sheet. Does anyone know how to fix this? I do not want column titles showing up in these widgets. Example…
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Inventory Formula Question
I am trying to keep track of items we have to give out to community members. Mostly I am just making sure I know when I'm getting low on a certain item. I made two sheets, one with the name of each unique item and one with more details that allows me to keep track of the person and date the item was given. Those details…
