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Billing
I have tried to downgrade and/or cancel my account. I've been contacting customer service for months now. The instructions they give me are pathetic, there is not an account icon on the bottom left. Smartsheet continues to close my cases without solving this issue. Perhaps someone who does not work for Smartsheet can help?…
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unable to merge user
We are going through a domain change. We're retiring two domains and migrating everyone into a new domain. All domains are validated and, to date, we've merged 930 users. However, when I attempt to use 'Merge User' on myself, it fails. Initially I tried adding my new email address manually, with the plan to promote that…
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Use Custom URL to add users to company account.
Use Case: 1. Account Discovery is enabled for company. 2. A user received a shared Smartsheet from a company Smartsheet owner. 3. User clicked on Smartsheet, and it sent him to main screen to create an account. 4. User created an account using his company email. 5. Smartsheet associated his account with the company. 6. A…
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Request for API Access to Sidebar Conversations (Sheet Conversations Tab)
There currently isn't a way for API to have an access to Sidebar Conversations just like in Sheet Conversations Tab in Smartsheet. It's tedious and consumes too much time to go manually and removing comments one at a time. Allowing API access would expediate this process for everyone and I'm sure is an issue that many…
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Do users have to login to receive notification emails as an automated workflow from a sheet?
I have an author schedule for a weekly blog that I would like to use to send out an automated reminder email to the assigned author each week. They don't need to go into the sheet to update anything, it's just for me to track. We are in the process of creating SS accounts for each author but I want to make sure I'm giving…
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Conditional Formatting in a Report
Is it possible to include Conditional Formatting in a Report? I see discussion on this topic from a few years back, wondering if there has been an update or an easy work-around to include Conditional Formatting in Reports. Thanks!
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Ability to audit users
While it is possible to audit individual folders for a user's activity it is not possible to audit a user's activity across a workspace. As a result when investigating a data subject request or understanding a user's activity if they were provided access beyond their requirements, this requires an audit of every individual…
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Can we turn off the side folder menu that pops up EVERYTIME we open a sheet or report?
Everytime we switch from one sheet to another, the side menu folder structure opens up. To be clear - at our arrival to our destination sheet, the side menu folder structure opens up, and takes up between 15%-25% of the screen. We have to use the mouse or track pad to close it. This is a slow process and very annoying.…
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Digital Signature
Hi all, I've searched for this topic, but i could not find directly what i was looking for. Is there on Smartsheet any functionality for digital signature that doesn't require pairing our service with another software? All the solutions i saw were about using another software to do it, but those were from 2017. I am just…
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Authorization for Connected Users
There currently is not a way for System Admins to be notified of, and, approve or disapprove of a connected user in the Admin Center. Anyone that has an email on an approved domain has the ability to create a free account, whether they were authorized to or not, and becomes counted as a connected user for 365 days after…
