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Can't See Groups or Users
Anyone else who can't see any groups or users - both screens are empty after multiple refreshes:
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Merged: Bulk remove "Revoke Access to Items"
This discussion has been merged.
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Admin Locked Out After Domain Change – Access Blocked for 2 Months (High Business Impact)
Hello Smartsheet Community, Our company recently went through a domain/email change, and since then one of our team members has been unable to access her Smartsheet account because the previous email tied to the account is no longer accessible. We have attempted several times to update the account to the new email address,…
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User Access Issue - Account Management
In Admin Center under "Seat Types and True-Up", we accidentally set a user to "No Access", so their name disappeared from the list of users. We need to get them back and can't see a way to do it. If we try to manually add the user, it says the user already exists. We tried to call support and they couldn't seem to help…
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Add "Assets Owned" data back to User report
There used to be a column called "Sheets (Owned)" on the user report. This data was extremely helpful for managing users and memberships. Unfortunately, it has since been removed an replaced with "Sheets (Created)". This datapoint is not as valuable because users can transfer their created content to other users. Please…
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How can I disable the “request a license” in Smartsheet?
Hello, Does anyone know how I can disable the “request a license” in Smartsheet? I know it can be done, just not sure how. Thank you!
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User clicks Sheet Name in report, takes them to incorrect row on source sheet
The problem: We built a report that pulls information from 6 other sheets in the workspace. When you click on the source sheet hyperlink in our "Sheet Name" column, the system is supposed to take you to that sheet, as well as to the specific row that the report was referencing. While this works for myself and most of our…
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How do all users populate in a contact column as I type?
We connected our new account to SCIM and added in all employees in the company to Smartsheet. As we are using a contact column in a grid, those people are not populating as we start to type their name. We are not able to find information on why this is not working. Does a user have to accept an invitation and log in before…
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Help Needed: Allow Employees to Edit Sheets Without Paid Licenses
Hi everyone, I have a Business Smartsheet account, and I recently noticed that all my employees are now listed as “Viewers” in Seat Management. As a result, they cannot edit their tasks, even though the sheets themselves grant them edit permissions. My goal is for them to use Smartsheet without paid licenses—essentially as…
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Provisional Member Sheet Access Report
Hi there, our company is still new into the new Subscription Model and we've been a bit confused on the best ways to understand the Provisional Member role. We have a fairly large user count and are now seeing quite a few come into this initially and now are trying to best manage requirements for upgrading vs downgrading.…