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Being Proactive with User Subscription Model User Management
I keep reading Smartsheet articles that refers to the User Type report to best manage our current users as we transition to the USM. The Sheet Access report helps identify who was shared to an asset, who owns the asset and when the asset was last modified. This allows me to put responsibility on the Asset Owners to audit…
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How do I manage Unlicensed Admins and Editors user accounts
I am an admin on our Smartsheet account. When I open the Admin Center page and view the total users in our system, I see nearly 250 users listed as Unlicensed Admins and Editors. When I export the user type report I see that many of these accounts are no longer valid. I would like to "clean up" these accounts, removing…
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Customer Support Needed: Cannot Transfer Ownership on a Deactivated User
A user was deactivated before we transferred ownership of their items. Although the user is listed under "Deactivated", we're unable to transfer ownership because Smartsheet is saying they don't own any items (which is inaccurate based on an older report we downloaded). The email is also no longer active so we cannot…
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Folder (Highlight) Colors within Workspace
I have access to multiple folders within my workspace, like everyone does. I would like the ability to highlight folders. And my highlighting would be exclusive to my account. Others that have access to the same folders would not see my highlighting. The main folder names (mostly created by others), are so similar. I often…
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Wrong Date Showing, Seems to be 4 hours off the difference between GMT and my Time Zone.
As can be seen in the attached screenshot I have data that is brought into the sheet from a web form. A time and date stamp is attached at posting (this time and date is correct) however, the date column beside it that is derived from the function Created is not correct is not. This issue is on all of my sheets and seems…
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full license of Smartsheet issue
If haven't received an invite to access full license of Smartsheet despite my organization having paid for a license.
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Request for Advanced Confidentiality Controls in Sheet Sharing
As someone who works with confidential information stored as attachments within a sheet, I may need to share the sheet with others while strictly controlling access to attachments. Ideally, viewers should be able to see the sheet content but should not be able to take screenshots, download, or save any of the attached…
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Account "report" on forms usage
I need to know how many sheets have one or more forms associated with them in my account. I wish Smartsheet enabled you to generate better and more reports of account usage, generally. See box.com for an example of good admin capabilities. I'm often wanting to find statistics on our account usage for our leadership, and…
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How to find how many sheets are using forms in my account?
Is there any way to find out how many sheets in my account are using forms? (Short of opening up each sheet and clicking on Manage Forms! We have way too many sheets for that!) We need a way to estimate how many surveys our organization has out there. Thanks for any help.
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Users Removed from a Smartsheet Account but in a Company Created Distribution Lists Shared to Assets
I know Distribution Lists (DL) are discouraged and we continue to try to prevent users from using them, but there is no way to best manage this. We are currently on the legacy subscription plan but preparing to convert to USM so cleaning up our user lists REMOVING inactive and termed employees through the Admin Center:…