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User clicks Sheet Name in report, takes them to incorrect row on source sheet
The problem: We built a report that pulls information from 6 other sheets in the workspace. When you click on the source sheet hyperlink in our "Sheet Name" column, the system is supposed to take you to that sheet, as well as to the specific row that the report was referencing. While this works for myself and most of our…
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How do all users populate in a contact column as I type?
We connected our new account to SCIM and added in all employees in the company to Smartsheet. As we are using a contact column in a grid, those people are not populating as we start to type their name. We are not able to find information on why this is not working. Does a user have to accept an invitation and log in before…
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Help Needed: Allow Employees to Edit Sheets Without Paid Licenses
Hi everyone, I have a Business Smartsheet account, and I recently noticed that all my employees are now listed as “Viewers” in Seat Management. As a result, they cannot edit their tasks, even though the sheets themselves grant them edit permissions. My goal is for them to use Smartsheet without paid licenses—essentially as…
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Provisional Member Sheet Access Report
Hi there, our company is still new into the new Subscription Model and we've been a bit confused on the best ways to understand the Provisional Member role. We have a fairly large user count and are now seeing quite a few come into this initially and now are trying to best manage requirements for upgrading vs downgrading.…
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Unable to delete old data
Hi My Smartsheet Business account was inactive for 3-4 months; but now when it's active again, I do not have the permission to delete my old data (I tried deleting a single item like a sheet but it didn't work). Some facts: All the old data was created by me only. There is no other person in my Smartsheet account. I never…
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Seat type report - what is an "edit"?
Hi all, I ran our Seat Type report as part of the true up, and I noticed that a single user has made almost 550,000 edits in Smartsheet in the past 365 days. This is not a power user, the user account doesn't create items. I have 3 other outliers in the 10,000-20,000 range. So now I'm curious, what constitutes an edit in…
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Best Practices for documenting Smartsheet Assets and automations
Looking for ideas on documenting implemented Smartsheet Solutions across the company. We have had a team member leave the company and having difficulty (1) Finding everything she created and (2) how it all interacts.
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Authorization for Connected Users
There currently is not a way for System Admins to be notified of, and, approve or disapprove of a connected user in the Admin Center. Anyone that has an email on an approved domain has the ability to create a free account, whether they were authorized to or not, and becomes counted as a connected user for 365 days after…
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Is the SmartSheet Support Portal and AI Assistant working correctly?
Wondering if the AI assistant is meant to be working or if it's an experimental feature? I spoken with the ChatBot and I thought that it would go ahead and create a ticket and have someone call me back to investigate an issue with User, Seat, Group Management. After 2 hours I realised that there weren't any tickets…
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Allow assigning users to groups during account creation
It would be nice to be able to add a user to a group when creating their account. In the current set up it is two step process so many users end up not getting assigned to groups. If this was coupled it would make the user and group management more effective.