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Changes to Smartsheet login experience: What admins should know
Smartsheet will be rolling out changes to our web login experience in early February 2026. These changes pertain only to the user login flow and do not affect authentication behaviour, provisioning, or SSO settings. This refresh improves clarity and reduces friction during sign-in. No action is required – users will simply…
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Seat Type and True-Up ページにアクティブユーザーが表示されない不具合について
現在、Smartsheet 管理画面の「Seat Type and True-Up」ページにおいて、アクティブユーザーが正しく表示されない不具合が発生しています。 【現象】- シートタイプレポートをダウンロードすると、対象ユーザーはリストに含まれている。- しかし、ブラウザ上の「Seat Type and True-Up」ページでは同じユーザーが表示されず、ライセンス付与や管理操作ができない。 【影響】- ライセンス管理の正確性が損なわれ、運用に支障が出ています。 【要望】- アクティブユーザーが正しく「Seat Type and True-Up」ページに反映されるよう、早急な修正をお願いします。-…
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Session timeout controls for system admins - now generally available!
October 30, 2025 System Administrators in Business and Enterprise plans can now configure how long users stay signed in before being logged out for inactivity — anywhere from 15 minutes to 30 hours. This update makes it easy to align Smartsheet session policies with your organization’s security and compliance standards,…
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Merged: Change default date format for the organization
This discussion has been merged.
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Regional Format Dates for Forms / Document Builder
Hello, When creating Documents in Smartsheet or capturing data through Forms, Smartsheet currently processes dates in the background in the US in American format. Ideally, once processed, the output is in the regional settings of the Smartsheet instance. Why? Documents generated by "automations" will result in American…
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WorkApp Admins
Just as Workspaces can have multiple Admins, can we make it possible for WorkApps to have multiple admins? It will make maintenance and adjustments easier to manage.
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Greater control over users and budgets with Admin approval
October 27, 2025 Starting today, Smartsheet is introducing new Provisional Member settings in Admin Center, offering two options: a default setting that automatically downgrades all Provisional Members to a free seat at the end of their trial and an optional setting that automatically upgrades Provisional Members to paid…
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Admin Center | Reporting Enhancements with Filters and Data Selection
It would be great for Admins to be able to create customized reporting through the Admin Center. Ideally, it would be a dream to bring in different types of data and filters - that way you can run a report for exactly what you need. If you have used many ERP reporting solutions, you have this option to drag and drop in…
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Add users on seat types page
October 8, 2025 System Admins can now add users on the seat types and true-up page in Admin Center. This new feature saves System Admins time by enabling them to add individual users directly on the seat management page as well as add users in bulk via file upload. Users can be assigned paid Member or free Viewer seat…