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Smartsheet SSO Configuration
My organization is working through enabling Single Sign-On. We have configured our SAML SSO, but we are still being shown this screen when we try to disable login options and enable SAML. Does anyone know how to resolve this?
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Contributor seat, now generally available!
April 30, 2026 Today we are making collaboration on Smartsheet even better by introducing the Contributor seat: a new seat type that adds free commenting and the ability to include attachments on all user model plans at no additional cost. The Contributor seat replaces the previous Viewer seat type. Smartsheet users will…
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Changes to Smartsheet login experience: What admins should know
(Updated March 17th, 2026) Smartsheet is relaunching updates to our web login experience. These changes pertain only to the user login flow and do not affect authentication behavior, provisioning, or SSO settings. No action is needed – this refresh simply improves clarity and reduces friction during sign-in. What's…
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Admin Control: Turn on / off banner messages from Smartsheet
The recent SSO banner message has raised more questions / chaos for our company than it helped. Other banners also cause confusion. We should have an admin control to turn these on / off globally. A nice to have is a switch by message where we could turn on/off.
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Transfer ownership as part of removing someone
When removing someone from my organization, I shouldn't have to transition owned permissions to someone else first. I should be able to say "remove user" and then it should pop up with a window saying "this person owns X items, who would you like these items transferred to?" I struggle to remove users because Smartsheet…
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Allow system owners and system admins to view all assets
As one of the system admins, it is absurd to me that I cannot view or have access to all of the items created in my organization. We have over 11,000 reports, sheets, and dashboards and I can't see them. I have no visibility to if people are using our plan for their own personal use, or what kind of work is going on unless…
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Superuser administrator access
I'm the system administrator for several digital tools in my company's IT department - including Smartsheet. I am Core Product certified and have been the Smartsheet system admin since 2023. As I have taken on SysAdmin duties in other applications (such as Jira, Confluence, Bitbucket, qTest, Vera, Datadog, and other apps),…
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Seat Request is here!
February 12, 2026 Today we’re introducing a Seat Request feature that gives users a clear way to request elevated access. This feature also lets Smartsheet System Admins maintain full control and get time back thanks to two streamlined approval workflow options: Option 1: Native Seat Request – Users can submit Member seat…
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User List
I am having trouble viewing all users and members in my account. I am able to see certain people in the Seat Types and True Up page but they are not showing in User Roles and Reports. I have attempted to search their name and looked through the different list views but they are still not showing. Any ideas on trouble…
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Create test environment for MFA/SAML implementation.
Currently, there does not appear to be a way to apply the MFA/SAML in a test environment prior to the organization-wide implementation of. This represents a problem because it is impossible to create training material and effectively support users after the implementation. This also may cause loss of access to the…