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WorkApp notifications problem - Notification from report with "Current User" filter
Hello, I just received this no helpful notification from a WorkApp. The user made a comment on a report that has the "Current User" filter on it. The comment is for an issue on a ticketing system. Notification received The key issues that make the notification not helpful are: Cause of problem In a WorkApp with a report…
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Notifications for Row Comments
Hello! When someone is @mentioned in a row comment, they automatically get an email notification that includes the Row # and the value of column 1. Is there a way to customize this so additional fields are shared with this notification? Appreciate any advice!
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Anyone having connectivity issues between Smartsheet and Outlook?
Since the CrowdStrike kerfuffle last Friday, we haven't been receiving any emails from automation@app.smartsheet.com and proofing@app.smartsheet.com. I'm not sure if it happened as a result of the global IT event or if it was a coincidence, but while it seems like all automations and such are working on Smartsheet's end (I…
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Comments not going to row
Is anyone else experiencing this? Our team noticed over the last couple of days that when we respond to comments we are not being taken to the row of the comment - just the top of the Smartsheet. I know this has been an issue in the past and had been resolved. Thanks!
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Downloading Attachments through API
I have been trying to access and download attachments to rows in a Smartsheet through API using Access token. In how many ever ways, I tried to do so, that didn't work. However, I am able to access the attachments directly that are attached to a sheet and not to a row. Are there any different permissions to access row and…
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Conversations- Date format how do you change?
Good Morning, In all the videos I've seen, the Conversations date stamp is added immediately, as shown in the first picture; but when we add a note in the Conversations area it shows up like the 2nd picture. We would like the date stamp to look like the first upon entering. How is this accomplished? I've tried quite a few…
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Smartsheets Save Error
Hi, I am currently having a repeated error in saving the changes that I make to my smartsheet. It first occured when I was manually triggering an automation through a checkbox in a column to move to another sheet to house the filtered rows. I was able to move 26 rows by manually triggering each row, but on row 27 it showed…
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Allow Conversations via Smart Sheet with Non-Sheet Users
We are currently using Smart Sheet to track tasks that are submitted to our department to handle. We would like to be able to make comments in smart sheet for an individual row (task) and loop in outside parties via email, with them having the option not reply. We know we can do this if parties are invited to view and…
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Dynamic View Unpublished In Process Comments
It would be nice for Dynamic View to have the same capabilities the sheet / report views do for in process comments that are not yet published. In sheet and report view, you can begin a comment and switch to another section like attachments, and return to your in process comment and continue where you left off. In Dynamic…
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Non 'Commenter' 'Viewer' etc able to reply to comment via email response
We have a sheet that we DO NOT want to share access to. But we do want folks to be able to reply to comments. It seems some people are getting the option to reply via email response and some aren't. Neither are shared to the sheet in any way - but they are getting two different looking emails. The email states 'Reply in…
