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Is there a way to troubleshoot automated emails not being sent consistently?
I have a smartsheet for accepting new work orders. I have an automation that emails the submitter know once their work order has been assigned. I am getting complaints from the submitters that they are not always getting the emails. I am not sure how to approach the problem. I cant figure out if the Activity Log records…
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Smartsheet Automation Email - Sender
I've set my automations to Send from Smartsheet Automation. Some emails are right and others still show they are from the sheet owner. The emails are from the same automation. Does anyone know why it does not consistently work?
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Information in emails resulting from comments
Hello - Is there a way to customize what is in the email that a contact receives when that contact is tagged in a comment with @username? So for example, right now, when a user is mentioned in the comments, we receive an email with the row number and the info in the primary column. Would we be able to add any other columns…
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Mobile-friendly Email Alerts
Hello! I created an automation that sends an email summary of all rows added throughout the day. I included only relevant columns so it's as streamlined as possible, and it looks great on the web. However, the leaders who will be receiving this summary will primarily be viewing it on mobile. Is there any way to increase…
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Notification with link to dynamic view or published sheet
There should be the option to notify and put the link to the dynamic view or published sheet instead of link to the sheet. This makes easier to manage the new request to access sheet.
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Can you setup an automation that pulls from an "email address" column that's not a contact column?
While I was at Engage 2023, I attended the Advanced Automations session where it looked like I'd be able to setup an automation that would pull from an "email address" column to send out automated emails. The example used in the session was having the Smartsheet automation setup to send an email to a customer (who was not…
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Request Goes to Spam
Can we update any settings to ensure that a request to fill out a form sent to clients does not go to their spam folder?
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Download Links in Emails not Expiring
30 days when manual and 14 days when it's automated is frustrating, especially since most emails with attachments are sent using automations. We use this feature a lot with 3rd parties, most of whom aren't Smartsheet users. If they don't keep a file on record it usually means one of our PMs has to re-send them a physical…
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Email address in Form entries
Hi When a user click 'email me copy of responses' in the form submission, is it possible to pull that email address through to the data set somehow? I can't see that I can see that particular field. Thanks
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Can a notification workflow send the "changed from" data along with the new data?
Hello! We have a lot of notification workflows set up and it would be super helpful for the people being notified to get a snapshot of what the data was before it was changed, along with the new data that has been changed. Does anyone know if this is possible? Thanks in advance!
