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Multiple Notifications/Emails for single workflow
I put together a workflow that sends an email for approval, however whenever the project is approved it email blasts the contact who made the request (sends out like 7 emails/notifications) that all say the same thing. Is there a way to only have it send one? What could be causing this?
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How to stop Auomations from combining two form entires
I have a Smartsheet form that when submitted triggers and automated email. However, if two forms are filled out within a minute or two of each other it combines both entries into one automated/combined email that is sent out. I want each form submitted to have its own automated email, how do i turn off the "combined"…
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Sending email, update requests and comments
Hello! I'm trying to use Smartsheet as a service request system for my team (data analysis and database management). End users only access the form, which I've embedded on a SharePoint site. Part of what I am trying to figure out is emailing with end users (who do not have Smartsheet accounts) and having that save to the…
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Please help: update request notifications have stopped working
Hello. I am no longer receiving notifications of update requests. The update requests are being created, and show up in the "Requests for You" section on the home page, but no notification (via email or push notification) is coming. It was working fine two days ago but notifications (of update requests specifically)…
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Anybody else getting all notifications twice?
All the notifications being sent to me from automation@app.smartsheet.com are being sent two times simultaneously:
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Unable to Edit DNS Records for Custom Email Domain
Hello! I am a system admin for my company's smartsheet account and I am trying to set up our Custom Email Domain. I have already verified our domain and turned on user auto provisioning. I sent our IT person the instructions on creating the DNS records, they confirmed they did this, but I am unable to verify our Custom…
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Add Attachments from a Reply in an Email to the Corresponding Row in Smartsheet
Hello! I am trying to create a successful ticketing process in Smartsheet for my company. I am about to pitch to the COO to use Dynamic View as an easy interface for our end users when handling incoming tickets. There is one functionality that I cannot seem to fix that would be HUGE for the end users here. NOTE: All ticket…
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@ functionality not showing contact
one of my users has issues when trying to use the @ functionality that sometimes certain users do not show up for her to tag. Other times on the same sheet the person shows up. When I check on my instance the person is always there. Any advice?
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Format of Automations
Apologies in advance if this has already been asked, however, I struggled to find an answer on this when searching in both the community pages and the help guides. I'm convinced I've previously been able to apply a setting on automations, such as alerts/notifications, which allow them to be displayed either vertically or…
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Notification for non assigned requests after 1 business day
I have a SS that adds new rows from a form. As part of our workflow we want to send an alert using the automation builder if the request has not been assigned after 1 business day but need some help with setting up the triggers. I am assuming i need to use the created date column and a helper column to add 1 day but not…