Champion Tips on How to Get Started in Community

Alison Clancy

Whether you're new to Smartsheet Community or a seasoned long-term Member, you might learn a tip (or two) from Community Champions @Paul Newcome, @Julie Fortney, @Andrée Starå! They recently shared their advice for how to get the most out of the platform at our Start 2023 with Community party. In case you missed it, we wanted to make sure their wisdom was available to all.

"Give as much detail as you can. If you've got a question about a formula, yes it helps to post the formula but it also helps to know what your end-goal is. Sometimes even if we can figure out the syntax is wrong, it may be that that's not necessarily the best formula for your particular situation. The same goes for Automations and really anything else - just give as much detail as you possibly can. And if you can give screenshots, that makes life a lot easier as well. Details, details, details will definitely help you get the best answer possible as quickly as possible." - @Paul Newcome

"My tip is that we learn just as much from your questions as you would learn from our answers. Somebody will ask a question, and it's that diversity of our different industries and use cases that lets me pick up on new things. It's very creative and collaborative. I'll pull tips from different questions and answers, and then I can pull them in to make a better solution than what I would have come up with on my own." - @Julie Fortney

"Explore more parts of the Community, like the Best Practice topic or what's trending. I've learned a lot just going through those posts. If you're new, there's a lot of history there, and you can find some nuggets that can be useful." - @Andrée Starå

If you could share your one tip on how to get the best Community experience, what would you say?

vh.

Great tips, thanks! @Paul Newcome @Julie Fortney @Andrée Starå

Genevieve P.

Awesome tips! 👏👏👏

One of my tips would be to ensure you're creating the correct type of post:

• Ask a Question - these will appear in the "Unanswered" list and allow you to select a Best Answer
• Post a Discussion - these are great for just general chat in the Community, such as showing off something cool you built or introducing yourself.
• New Idea - specific just to the Product Ideas or Community Ideas topics, this allows other members to Vote on your idea!

Note: Discussion type of posts do not show in "Unanswered", so it's important you post a question if you need help! 🙂

Cheers,

Genevieve

TomG

Great stuff, I love cruising through the various posts when I can free up the time, I almost always find a nugget I can re-use to solve a challenge or improve what we've done already. It's a fantastic resource and always appreciate the help from others.

I actually answered my first question for someone else and am looking forward to doing more of that!

Have a great week!

Tom

Alison Clancy

Nice work @TomG! 👏🏻 👏🏻 👏🏻

Cassi

These are great tips, and I have loved being a part of the Smartsheets community! I cannot wait to meet some of you in person. I am excited to dive deeper into the world of Smartsheets!

Alison Clancy

Can't wait to meet you in person too @Cassi!

Andrée Starå

Hi @vh.

I hope you're well and safe!

You're more than welcome!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

Cassi

@Alison Clancy I am so excited to meet you as well. I cannot wait to hear stories and see how others utilize this program for the everyday needs.

juliesilverio

I learn a lot from these 3 and their responses to other community members. Grateful for their insights!