User List Report for System Admins - "On Free Plan" column?

Jeff Reisman
Jeff Reisman ✭✭✭✭✭✭
edited 06/21/23 in Smartsheet Basics

I am the System Admin on an Enterprise Plan with user auto provisioning enabled (it was enabled a year ago.) I just noticed that on the User list report generated in the Admin Center, there's a TRUE/FALSE column for "On Free Plan."

Out of nearly 500 Enterprise Users, there are 9 unlicensed domain users who show 'TRUE' in the "On Free Plan" column. They are not on free trials. They are all listed as Active. Their accounts were all created between Aug 9, 2022 and March 6, 2023, after UAP was enabled. They have all logged in within the past 6 months. One of them shows ownership of a sheet, despite being unlicensed, not on a trial, and having not logged in since 3/14/2023!

I can't find anything in Help nor in the Community about this column in this report. These users, being provisioned to my Enterprise Plan org, should not be able to be on a Free Plan! Can anyone help make sense of this? Anybody seeing this in their own Enterprise Plan orgs?


Jeff Reisman

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