How to receive emails in a workflow?

In my workflow I am able to get an email from my first condition (see "Condition 3"), in the second one or any after that, SmartSheets will not email me even though that is the action requested to do (see "Condition 2"). I am not sure what I am missing. If anyone can help me or need me to expand on my problem let me know, thanks!

Best Answer

  • Monique_Odom_Comcast
    Monique_Odom_Comcast ✭✭✭✭✭
    Answer ✓

    Hello @ryanand1,

    Are these all part of the same automation workflow? If so, these work like a condition tree - if the first condition set is met, it will complete that automation and stop there. If it is not met, it will move on to the next condition set and see if that one is met, and so on.

    If you are wanting more than one email notification to be sent, you need to build a separate workflow for the different email notifications. For example, if your first condition should be sent regardless of the remaining condition sets, it should probably be a separate automation workflow.

    Please let me know if this answers your question or if you need additional context!

    Monique Odom

    Process Manager

    Smartsheet Automagician

    Pronouns: She/Her (What’s this?)

    “Take chances, make mistakes, get messy!” – Ms. Frizzle