Configure Primary Domain in Safe Sharing

Scott Peters

When we configured Safe Sharing this week, we added all of the domains in our organization except for the primary domain cswg.com. This did not limit any internal sheet sharing , but it did cause a firestorm of automations failing. Multiple licensed users suddenly received emails from SS saying one or more automations had become invalid. This only happened to automations that attempted to run in the 15-30 minute window after we configured Safe Sharing.

Idea 1 - Ideally, this would not happen. The domain the contract is tied to should automatically be included in Safe Sharing by default (even if it is not typed in or visible in the configuration panel).

Idea 2 - Update the Safe Sharing panel to include messaging, reminding the Sys Admin that they must remember to add their primary domain:

Idea 3 - Add notes about this to the documentation at https://help.smartsheet.com/articles/855284-security-controls-enterprise-only?source=apphelpicon