Sheet permissions
When I share a sheet with anyone from my account with editing permissions, they can edit the sheet on the mobile app but not from a computer. Yes, they also have a Pro account and it also shows the proper permissions on the "share" page. I have used Smartsheet at my last job extensively and know the software quite well but I have never had this type of issue in the past. When I open the sheet from my personal Pro account, I have the same issue and I have attached a screenshot of where the sheet claims "View Only". I am accessing this sheet from Windows 11 Home on a desktop and I have tried it in both Edge as well as Chrome.
Answers
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When you note that the other collaborators are on a Pro account, are they licensed on the same Pro plan as you, or on a separate Pro plan?
Pro plans are different than Business or Enterprise as shared collaborators all need to be licensed on the same plan to edit sheets (here's more information: Sharing in the Pro plan)
If this doesn't explain the issue, can you clarify how the sheet was created and when you started noticing this behaviour? If you created a Copy of the current View-Only sheet, do you still see the same thing?
Thanks!
Genevieve
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