Request for Rollback - create sheets in Sheets folder

This new update from Smartsheet is hindering work performance for us and I'm wondering if other users are feeling the same way. This new update has created the inability to create folders, move sheets into folders and made it mandatory for new workspaces to be created when a sheet/report/dashboard is being created. For us, this is not optimal.

In fact, it has disimproved existing organization, hindered streamline in creation, forced collaboration where it is not needed, and has increased confusion in our preexisting workflow.

Please rollback this new way of operating Smartsheet.

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Comments

sbristow

I agree this is a significant, broad change and it's affecting workflow. It makes folder organization essentially impossible without cluttering the environment with new, unnecessary workspaces. I hope that this change can be rolled back, or at least that users are given some options when it comes to folder management and workspace creation.

JoshX095

Absolutely agree with you — the new Smartsheet update has made things significantly more difficult for our team as well. The inability to create or manage folders as before has disrupted how we organize and access our work. Forcing the creation of new workspaces for every new sheet, report, or dashboard has not only cluttered our environment but has also added unnecessary steps and confusion to what used to be a straightforward process.

It’s impacted efficiency, collaboration, and the overall user experience in a negative way. A rollback or at least an option to return to the previous structure would go a long way in restoring productivity and clarity. You're definitely not alone in this frustration.

Julie Becker

lpierre I have asked our large community to vote on this Roll-back Request. But if you want to read the comments, you can go here (see below) 😀

New streamlined creation experience - Page 3 — Smartsheet Community

Jordan M

This update is awful and confusing.

MyHatIsAFish

What an utterly garbage "update". It's broken so many existing processes, from organization to training.

Emain123

This update is terrible and comes at a detriment to Smartsheet's customer, not a service. I'm not sure how much negative feedback they need to receive before they get the message, but I'm hoping this get's rolled back immediately and is soon just a bad memory.

I have been a huge proponent of Smartsheet in our organization (which is occasionally up for review) and this renders what was once a highly effective tool for our project managers, useless. If this isn't rolled back, we'll be forced to look for a solution elsewhere.

Virtual Pro

Please roll back this non improvement or at least make it optional

Todd Remter

I would like to also share my concerns. Like many others, getting Smartsheet adopted into our workflows took a lot of work. Having this change without any notice of it coming or how it was intended to work has forced my team to be bombarded with questions as to how to function. We are not able to handle these questions and it is causing our management lose confidence in the platform. Unfortunately for us, this change has came at a time that we are restructuring data and streamlining our smartsheet information. As I am in talks with others also responsible for classifying data, I do not have a solution to stand behind because I do not understand how this "update" is supposed to function.

I am assuming that this new structure, and it's migration, are actually well thought out and intended to have a roll-out. If there is a resource out there explaining how we are intended to use the new format to mirror our existing structures, please share it. If there is not a way to allow users to categorize the individual sheets shared with them, and have to rely on a mountain of workspaces based on others naming conventions, please roll it back.

Emain123

Nice to see the entire Smartsheet customer community hates the update and the developers have absolutely zero response or engagement whatsoever…

NeilKY

I just discovered I could not create a new folder in the "Sheets" folder, and the reason for it. :(

I discovered this post where @Paul Newcome quotes the following from Smartsheet:

"We deprecated the "Sheets" folder and are replacing it with Workspaces for a more streamlined experience".

Am I the only one that uses sheets extensively to keep my Workspaces folder clean?

My request is to please allow us to continue using the "Sheets" folder.

I don't even mind if it has limited functionality—sharing abilities, for example. I just prefer the speed it offers in organizing unused or in-production sheets before I move them to workspaces, as well as the separate area for them.

Plus currently Workspaces is VERY LIMITED in allowing only 100 objects to be copied or "Save as New".

If I cannot stop the ball from rolling down the hill, please allow drag and dropping workspaces into each other by auto-converting the workspace into a folder when you drag-and-drop it into a different workspace, which would also require removing the 100 object limit.

NeilKY

Or, could someone at Smartsheet explain what features will be ADDED to make up for the loss of the functionality of the "Sheets" folder? If workspaces are also being enhanced at the same time that would be great. If not, why remove something many of us depend on, except to make it easier to support?

Edit: found the FAQ on this here: https://help.smartsheet.com/articles/2483396-sheets-folder-deprecation-faq

What's most alarming is the question, "What happens to the file structure I created in the Sheets folder?"

A: Specific folder structures you created in the Sheets folder aren't preserved in the conversion. If you want to maintain specific folder structures, we recommend creating a new workspace with your desired structure and moving your items to it. Otherwise, you don't need to do anything else.

This is going to be a very time consuming process for me…

Julie Becker

https://community.smartsheet.com/discussion/comment/482793#Comment_482793

@Emain123 ya, no suprise there, you can see how they responded early on in this very long ongoing topic - see link here 😒

New streamlined creation experience — Smartsheet Community

Elizabeth Robitaille

It is maddening to not be able to file sheets into folders within the Sheets section anymore. I would do it in Workspaces but have found that I cannot file sheets I didn't create. What is the solution? I need to be able to organize and categorize sheets (many of which I'm a viewer/collaborator on but didnt create and don't own) or I'll never find them. This functionality was available in Sheets but is not now.

also I'm super concerned about the below FAQ…if my existing Sheets folders won't be preserved and I can't recreate them in Workspace (meaning I can create the folders but can't drag the sheets inside) then what am I supposed to do?!?!?

What happens to the file structure I created in the Sheets folder?

Specific folder structures you created in the Sheets folder aren't preserved in the conversion. If you want to maintain specific folder structures, we recommend creating a new workspace with your desired structure and moving your items to it. Otherwise, you don't need to do anything else.

Julie Becker

@Emain123 , @Elizabeth Robitaille and others a recent response for this change was just provided here for your use from Geneieve (Genevieve P. Employee3:40AM edited 7:30AM)

Are New Folders No Longer Allowed In Sheets Directory — Smartsheet Community

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Angie P

I fully agree, this new change is not working well and hinders productivity. I would very much like to have the ability to create - grids, reports, dashboards - outside of "Workspaces".

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