File Upload from Customer into their Designated Row
I was hoping somebody could help.
I have a form set up where customers can upload their artwork directly to our sheet and once checked I send an approval request as a proof.
However if the proof is declined or we check the file and it isn't print ready we require customers to upload a new file (artwork). I have tried this with an update request but upon testing realise that the customer cannot upload a new file using an update request. So my question is:
If I require a customer to upload a new file to their designated row in my sheet, how do I do this without asking them to email it to me and then uploading it manually? Bearing in mind 90% of our customers will not be using smartsheet.