Smartsheet Basics
Smartsheet Basics
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Smartsheet backup file link fails to open/download
Hi,
When I click the "Download Backup File" link in my email from Smartsheet. An internet browser opens pinwheels for a long time showing "Waiting for urldefense.proofpoint..." and then eventually shows page cannot be displayed. This seems to happen in both internet explorer and firefox.
Any ideas about how to resolve this and download my backup file?
Comments
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Hi,
To me, it sounds like a bug. I would recommend that you reach out to the Smartsheet Support Team.
Happy Holidays & Happy New Year!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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