Smartsheet backup file link fails to open/download

eskaplaneskaplan
edited 12/09/19 in Using Smartsheet
12/27/18 Edited 12/09/19

Hi,

When I click the "Download Backup File" link in my email from Smartsheet. An internet browser opens pinwheels for a long time showing "Waiting for urldefense.proofpoint..." and then eventually shows page cannot be displayed. This seems to happen in both internet explorer and firefox.

Any ideas about how to resolve this and download my backup file?

 

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