Smartsheet backup file link fails to open/download

eskaplan

Hi,

When I click the "Download Backup File" link in my email from Smartsheet. An internet browser opens pinwheels for a long time showing "Waiting for urldefense.proofpoint..." and then eventually shows page cannot be displayed. This seems to happen in both internet explorer and firefox.

Any ideas about how to resolve this and download my backup file?

 

Andrée Starå

Hi,

To me, it sounds like a bug. I would recommend that you reach out to the Smartsheet Support Team.

Smartsheet Support Team

Happy Holidays & Happy New Year!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting