Update Confirmation email limitations

MikeM7070

Has anyone figured out a way to disable the update confirmation email that is sent following an update request? The email is confusing my user community because it links to a sheet they don't have access to. Is it possible to even change the text in the confirmation email to ask the team to ignore the link on the email? 

Isaac Jose

Hello,

Thanks for your post! There isn't currently a way to disable the Update Confirmation email that is sent after filling out an Update Request, but you can submit a Product Enhancement Request with the quick link to the right. There also isn't a way to modify the text that appears in the email.

One potential workaround would be to blacklist emails from user@smartsheet.com which contain "Update Confirmation: " in the subject header. Alternatively, you can insert a locked column in your sheet with the text you'd like to display, then include this in the Update Request so that the Update Request confirmation includes this read-only column.

I hope this helps!

Isaac J

Smartsheet Support

Caroline Sheldon

Great news! We now allow people to opt-in to receive this request confirmation rather than receiving it automatically every time. Read more in my Community Post.