Update Confirmation email limitations

Has anyone figured out a way to disable the update confirmation email that is sent following an update request? The email is confusing my user community because it links to a sheet they don't have access to. Is it possible to even change the text in the confirmation email to ask the team to ignore the link on the email?

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Manufacturing

Construction

Project Management

Update Requests

Enhancement Request

Account and User Management

Comments

Isaac Jose

Hello,

Thanks for your post! There isn't currently a way to disable the Update Confirmation email that is sent after filling out an Update Request, but you can submit a Product Enhancement Request with the quick link to the right. There also isn't a way to modify the text that appears in the email.

One potential workaround would be to blacklist emails from user@smartsheet.com which contain "Update Confirmation: " in the subject header. Alternatively, you can insert a locked column in your sheet with the text you'd like to display, then include this in the Update Request so that the Update Request confirmation includes this read-only column.

I hope this helps!

Isaac J

Smartsheet Support

Caroline Sheldon

Great news! We now allow people to opt-in to receive this request confirmation rather than receiving it automatically every time. Read more in my Community Post.

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