Formatting the Custom Message in an Alert

07/04/19 Edited 12/09/19

I would like to send an alert to each of my team members weekly at 2:00 pm on Thursdays. I created the form, and copied the URL. I created the Automated Workflow to send an alert to my team members, and include the URL in the Customized Message.

When I tested this, the customized message, with three short paragraphs (actually a paragraph is 1 or 2 sentences, but it is easier to read separated than one long paragraph).

I pasted the URL on the last line.

First, when I tested and received the alert, everything was jumbled into one paragraph. Looks horrible! Can you force line breaks (e.g., using HTML codes or something)? 

Second, is there a way to show NONE of the rows in the sheet? The sheet collects the ratings my team members give each week, and I do not want any of that displayed in the alert. All I see is the advanced option to display certain rows, but I want NO rows to display.

Finally, can I prevent a link to the sheet from being included? I want to avoid team members clicking the link to the sheet and instead use the link to the form (copied/pasted in the message).


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  • Andrée StaråAndrée Starå ✭✭✭✭✭


    1. It works for me! Can you maybe share some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help.

    2. Yes, a workaround I use is to select Display only these columns: in the Advanced Options but I don't select any columns.

    3. Unfortunately, it's not possible at the moment, but it's a great idea!

    Please submit an Enhancement Request when you have a moment.

    Hope that helps!

    Have a fantastic weekend!


    Andrée Starå

    Workflow Consultant @ Get Done Consulting


    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

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