Overwriting Lines?!?

JK-RTS

Is anybody having issues with people overwriting each other in their shared sheets?  We have (3) users utilizing the same sheet and adding in lines at any given time and we started to experience some refreshing issues.  It just happened again today as a line I created 2 hours ago was overwritten by another user AFTER they hit refresh on their end.  Any recommendations from the community?  This wasn't an issue up until about 4-5 months ago.  The occasional 'oops' would happen but now it's become way too frequent.

Andrée Starå

Hi,

I haven't experienced or heard anything from my clients that there's been a more frequent overwriting issue.

Has anything changed in your process? Are they not saving frequently?

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Hope that helps!

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD