Random highlights appear

11/13/19 Edited 12/09/19

We have noticed over the last 6 months or so, that there is a persistant bug when using the "highlight changes" feature.



The smartsheet will highlight changes within the given date range. However, it will also highlight other random cells. The highlight will also disappear if you move the cursor over it, but will reappear if you scroll up or down.

Typically this issue affects comments and attachments.



This is a silly issue, but it is quite annoying.



Anyone else have this issue? Can Smartsheet please rectify?

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Comments

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Murray,

    Which browser are you using?

    If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

    I hope that helps!

    Have a fantastic week!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    work-bold

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Hi Andree,

    We are using Chrome (latest version)

    I'll contact Smartsheet support



    Thanks,

    Murray

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Happy to help!

    Let me know what you find out!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • I have exactly the same issue. It sorts itself out by me moving the house over the cells, and then they will clear. But makes the highlight changes function a little redundant at the moment. i am using chrome

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Scott,

    Weird!

    Not sure if it's something with Chrome or Smartsheet.

    If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

    I hope that helps!

    Have a fantastic weekend!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    work-bold

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

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