Feature Request: Complete Update Request from within SS, or Refresh UR, or Edit UR

Brad Jones

 

I send out dozens of update requests daily to people and yes some of them slip through the cracks.  This is natural, as many people (myself included) set up filters for their incoming mail and don't always see them in a timely manner.  As such, if I tell people to go through Smartsheet and check for their open update requests, that's not the end of it.  They have to go through their old email and try to find that one.  If they've lost the email, I have to basically duplicate the UR and delete the old one manually.

 

It would be great if the users could log into Smartsheet and close their UR just by clicking on it within Smartsheet.

 

 

This problem could also be solved if I could just "refresh" an UR and the system send them a new one.  Rather than manually copying over all the info from the old one into a new one.

Sumith Rajagopalan

Absolutely.  It seems so lame that the only way to update the UR is via the link in that email !!

J. Craig Williams

Tip of the iceberg, Brad.

 

Craig

Brad Jones

Truly.  Tracking and processing UR is a real time drain for me.  I could save so much time if the UR were more detailed and better integrated.  (like the cell history showing that it was updated through an UR vs a straght edit)

Shaine Greenwood

Hi Brad,

 

Update Requests are designed to allow a method to get information in your sheet from collaborators that aren't shared on that particular sheet and might not even have Smartsheet accounts.

 

With that being said—I agree, a "resend request" feature and possibly a prompt within Smartsheet to complete a request when a user logs in.

 

Richard Rymill SBP

Well said Brad, as Craig says "Tip of the Iceberg", so it will be interesting to see what Shaine and colleagues can come up with to "take the pain away". 

 

RichardR