Delete a Sent Update Request

Sheanon Summers

Since Smartsheet doesn't have the option to resend update requests that haven't been completed, I wrote a script to pull all sent update requests, filter on pending requests, generate+send new requests, and delete the original request. The problem I'm having is that the delete update request call fails every time. It fails with an "Internal Server Error / Status Code 500" so I can't figure out exactly what's going wrong. I've made the call on several update request IDs, both through Python and HTTPS.

I have a ticket open for this issue, but haven't heard anything back and am wondering if others have had the same problem. I appreciate any input!

Sheanon Summers

Hi @Ryan Kramer,

I don't have a request body, for deleting sent update requests there is no request body required. However, I just figured it out while I was looking at the syntax more closely. I was issuing the Delete Update Request command, when in fact I needed to issue the Delete Sent Update Request command. I needed to delete a request that had been sent but was still pending, not a future scheduled update request. I've done a few tests and it is working now.

I apologize for the confusion, and thank you very much for getting back to me!

Sheanon

Ryan Kramer

@Sheanon Summers ,

I can help. When you are calling the API to delete the entries that have been sent, what is the format of your request?

Ryan

Sheanon Summers

Hi @Ryan Kramer,

Thanks for the reply. When I construct the request via Python, I issue the call as follows (per https://smartsheet-platform.github.io/api-docs/?python#delete-update-request):

client.Sheets.delete_update_request(sheet_id, req_id)

Here is a snapshot of what I get in return after issuing it on three different request update IDs:

I also tried to issue one of the delete requests via HTTPS (using Postman), but got the same result:

I appreciate any help, thanks!

Sheanon

Ryan Kramer

@Sheanon Summers

This is the response. I am looking for the Body of the request. Its the field to the right of Headers on your screen shot.

Ryan

Sheanon Summers

Hi @Ryan Kramer,

I don't have a request body, for deleting sent update requests there is no request body required. However, I just figured it out while I was looking at the syntax more closely. I was issuing the Delete Update Request command, when in fact I needed to issue the Delete Sent Update Request command. I needed to delete a request that had been sent but was still pending, not a future scheduled update request. I've done a few tests and it is working now.

I apologize for the confusion, and thank you very much for getting back to me!

Sheanon