Why are Free Users/Unlicensed Users asked to upgrade to Premium?

Free users within our organization have been having some questions when using Smartsheet.

They get confused with this since the message displayed is "You have limited access to Smartsheet. Upgrade to use premium features" and they are not sure if they have access or have can even use Smartsheet.

Is there a way to remove this message from the Free Users main page since this is causing confusion?

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Enhancement Request

Account and User Management

Accepted answers

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Bassam Khalil

Hi @Tania M

Hope you are fine, did you send an invitation for Unlicensed Users from the user Management to add them to your plan, because you need to do that, also check the sharing permission for your Unlicensed Users.

Susan Peck

All our unlicensed users have been added to our user database and they still get that message. I regularly have to evaluate requests and tell people they shouldn't have clicked that button. I agree it is confusing and frustrating.

Bruno Menezes

How can we remove this message: "You have limited access to Smartsheet. Upgrade to use premium features" from non-licensed users added to my account?

This is frustrating, causing confusion and unnecessary issues to adopt Smartsheet.😕

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