Resubscribe to an automation email?

Hey all,

A critical member of our workflow has unsubscribed from his approval emails. After doing some digging on the forums I have found a couple solutions:

-Remove his email from the notification list in the workflow, then add him again

-Duplicate the workflow

Neither of these work. The workflow still says the user has unsubscribed.

Any idea how to fix this?

I created a test sheet and unsubscribed from the notification and I can't find a way to resubscribe myself.

Best Answer

  • Genevieve P.
    Genevieve P. Employee Admin
    edited 12/29/21 Answer ✓

    Hi @Ryan Levitz

    To re-subscribe to a workflow, create a Duplicate of the workflow (and delete the original). This should automatically re-subscribe everyone to the new workflow.

    If this hasn't worked, please contact Support with the user's email address, workflow ID, and sheet URL.

    Thanks!

    Genevieve

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