Comments does not target the people when used @
Hi all,
I'm using work apps to collaborate with multiple depts. I have collaborator access and when my team uses @sample name to target someone to get notified, 1. the names don't take @, and 2. no one is getting notified.
I really need some help here to figure this out. I am not sharing a workspace, I'm using a report in the app where they have editor access.
Thanks a lot =)
Answers
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Hi @SIS
Currently WorkApps does not fully support the Smartsheet @mention functionality.
You can send notifications using @mention if the shared users have access to the sheets/reports in Smartsheet embedded in the WorkApp, and if you type out their email address after the @ sign (versus finding the Contact name).
Please let the Product team know of your feature request by filling out this form, here.
Cheers,
Genevieve
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Upvote the @mention feature request here.
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Is there documentation available that shows what other Smartsheet functionality aside from @ mentions is not supported by WorkApps? People are stumbling upon these gaps and learning the hard way that their work in Smartsheets is not directly transferable to WorkApps. Having a list of what to expect will help users understand if the WorkApps tool is a good fit for them.
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Hey @SJ Sellers
No, there isn't an article that details the difference between working in the Smartsheet application directly on a sheet and using that sheet within a Workapp. Please feel free to add your feedback to this Help Article at the bottom: Add Smartsheet content to your WorkApp
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