Comments does not target the people when used @

Hi all,

I'm using work apps to collaborate with multiple depts. I have collaborator access and when my team uses @sample name to target someone to get notified, 1. the names don't take @, and 2. no one is getting notified.

I really need some help here to figure this out. I am not sharing a workspace, I'm using a report in the app where they have editor access.

Thanks a lot =)


  • Genevieve P.
    Genevieve P. Employee Admin

    Hi @SIS

    Currently WorkApps does not fully support the Smartsheet @mention functionality.

    You can send notifications using @mention if the shared users have access to the sheets/reports in Smartsheet embedded in the WorkApp, and if you type out their email address after the @ sign (versus finding the Contact name).

    Please let the Product team know of your feature request by filling out this form, here.