Comments does not target the people when used @

Hi all,

I'm using work apps to collaborate with multiple depts. I have collaborator access and when my team uses @sample name to target someone to get notified, 1. the names don't take @, and 2. no one is getting notified.

I really need some help here to figure this out. I am not sharing a workspace, I'm using a report in the app where they have editor access.

Thanks a lot =)

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Sharing and Collaboration

WorkApps

Comments and Conversations

Email Notifications

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Genevieve P.

Hi @SIS

Currently WorkApps does not fully support the Smartsheet @mention functionality.

You can send notifications using @mention if the shared users have access to the sheets/reports in Smartsheet embedded in the WorkApp, and if you type out their email address after the @ sign (versus finding the Contact name).

Please let the Product team know of your feature request by filling out this form, here.

Cheers,

Genevieve

Steve Wong

Upvote the @mention feature request here.

SJ Sellers

@Genevieve P.

Is there documentation available that shows what other Smartsheet functionality aside from @ mentions is not supported by WorkApps? People are stumbling upon these gaps and learning the hard way that their work in Smartsheets is not directly transferable to WorkApps. Having a list of what to expect will help users understand if the WorkApps tool is a good fit for them.

Genevieve P.

Hey @SJ Sellers

No, there isn't an article that details the difference between working in the Smartsheet application directly on a sheet and using that sheet within a Workapp. Please feel free to add your feedback to this Help Article at the bottom: Add Smartsheet content to your WorkApp

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