Permissions on a Sheet

Shancy

I have several users (who have paid accounts in Smartsheet, but are not on my paid account) that were able to access the sheet. When I upgraded my account from a non-paid license to a paid license, all of their permissions were changed to "View Only". Even though they have edit permissions in my view, when they login, they have "view only". I have changed their permissions to admin, then moved back to edit and they still only have "view only" permissions now. How do I address this as currently, they are not able to collaborate at all on the sheets we share.

Andrée Starå

Hi @Shancy

I hope you're well and safe!

I assume you're on the Pro plan, correct?

Sheets owned by Pro Plan users can only be edited by licensed users within that account.

Was that the issue?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Shancy

Yes, I am on the pro plan.

Do I need to go back to using a free account, so users can collaborate or is there another plan I should be looking at other than the Pro Plan?

Andrée Starå

@Shancy

Ok. You should probably look into upgrading to the Business Plan.

Let me know if you need any help!

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Shancy

I am on a project working with a team of people and they all have accounts through their company (although we don't work for the same company), and I have an account but they are not allowed to collaborate? Are you saying that if I pay $25 for a Business Plan for one person, instead of the $7 for a Pro Plan for one person, I would be able to collaborate with the rest of the team?

This seems very odd.

Andrée Starå

@Shancy

If they have Business or higher it should work just fine if you upgrade to the Business plan.

Unfortunately, it's not $25 per month because there is a minimum of three licenses.

$25user/month, Total $75/month

Billed annually (min. 3 users)

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