Change the "from" email address on automated emails
I am the owner but I have sheets built for a user and any time an automation sends an email the recipient sees the following:
FIRSTNAME LASTNAME via Smartsheet <automation@app.smartsheet.com>
I do not want my name on these automation emails, is there a way to change it to
someone (workspace collaborators / users) via Smartsheet...
Thanks
Fabian
Best Answers
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This is a huge failure and SmartSheet has been absent on this issue. Allowing for a proper FROM name is simple
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Hi @Fabian Julian @William Lupo
I hope you're well and safe!
To add to previous excellent advice/answers.
Here's a possible workaround or workarounds
- Create a so-called general System User Account and name it something general, and then use that instead.
Would that work/help?
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
Answers
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Configure the workflow automation to be triggered by the collaborator/user. Smartsheet automation will use that person's email address in the alert/notification. Otherwise it defaults to the email address of the sheet owner.
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@Fabian Julian If you transfer ownership of the sheet, the automations should stop coming from you.
Eva
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@Eva But I am a licensed owner. But my team member to whom I can transfer ownership is unlicensed ? I am unable to transfer ownership. Can you please recommend any other option if available ?
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@Fabian Julian Unfortunately, I don't believe there is another option. Transferring of ownership is the only option I'm aware of and as you mentioned, the other person would have to be licensed.
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This is a huge failure and SmartSheet has been absent on this issue. Allowing for a proper FROM name is simple
-
Hi @Fabian Julian @William Lupo
I hope you're well and safe!
To add to previous excellent advice/answers.
Here's a possible workaround or workarounds
- Create a so-called general System User Account and name it something general, and then use that instead.
Would that work/help?
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
-
-
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Then that's even worse and a non-starter.
Guess they designed it this way to drive income via licensing
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I don't think it was designed to drive income. It's more that it's how it works now with Smartsheet features.
Please submit it as an idea/feedback, but I'd guess it's already added so that you could add your vote instead.
✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Please vote for this change
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