FAQs and Guidelines for posting Product Feedback Ideas
Hi Community,
Welcome to the Product Feedback and Ideas space where you can help shape the future of Smartsheet! We really appreciate your feedback and will take all posts into consideration. Our product team will review ideas and requests monthly and we'll share updates as soon as we get them.
Remember: if you have a question about the product or are experiencing issues, post your question in a Support topic or check our Status page.
By submitting an idea, you agree that Smartsheet will have a perpetual right to use and incorporate any feedback or suggestions without any obligation of compensation.
Here are some FAQs and guidelines for how to submit your ideas in the most effective way:
Guidelines for submitting your ideas
💡 New idea: before you post, make sure that the idea has not already been created.
💡One idea per post: each idea will need to be an individual request so we can be clear about the status. Posts with multiple ideas will either be paired down by the Moderation team or removed. Instead, please create multiple posts: one for each idea.
💡Clear title: make sure the title is specific to your one idea for that post.
💡 Tag your post: apply a relevant tag to help classify your feedback.
💡 Add details about your use case: add as many details as possible, including images and stories. Here are some questions you can answer as you craft your post:
- What problem are you trying to solve?
- What is your use case? (Describe a scenario or story.)
- What is your ideal solution?
NOTE: Vague ideas or posts with "thin content" will be changed to discussions and removed from the ideation space.
Commenting on current ideas
We would love to hear your additional feedback on a current post! Please add your own story and context to help give us a better picture of your specific use case.
- Why do you agree?
- Why do you disagree?
- Do you have a different solution?
Frequently asked questions
1. Do I need to sign in to participate?
Anyone can view ideas, but if you want to post, vote for, or comment on ideas, you must be signed in to the Smartsheet Community.
2. Can I get notifications from ideas I've voted on?
Yes! Once you have voted on an idea you will receive email notifications if the status is updated.
NOTE: You can change your email notification preferences from your Community Profile.
3. How do I post an Idea?
🔎 Before you post something new, always search to see if your idea already exists.
TIP: Filter by the correct Category and/or Tag on the Search results page.
- If a similar idea exists, add your vote to the idea to show your support.
- If it doesn’t exist yet, click New Idea. If you are on the Community home page, click New Post then New Idea.
As a reminder, all members are expected to follow the Community Guidelines when posting in the Community.
We look forward to hearing all of your great ideas!
