Smartsheet Basics

Smartsheet Basics

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Hi! Is there a way to customize the email message on a combined (7+emails) automation email?

Currently, the email message when the seven email notifications are combined into one email reads - 'Please update my online sheet.'. I would like to include two field values to this message in order to better inform the receiver on the request. Is this possible to do? Please let me know if I need to elaborate further and I will. Appreciate any help with this.

Best Answers

  • ✭✭✭✭✭
    Answer ✓

    Hi @Simran M.

    Smartsheet doesn’t support adding dynamic field values in the combined notification email message. However, you can set each notification separately to include specific field values in each email, allowing for more tailored messaging. Or, you could explore using integrations like Zapier for greater customization, though this adds some complexity. Let me know if you’d like help setting up either option!

    CHRISTIAN FINKE

    cfinke@digitalradius.com

    Schedule a Meeting

  • Community Champion
    Answer ✓

    Hi,

    I hope you're well and safe!

    This is the reason why the custom parts are removed.

    Placeholders will generate separate notifications when using placeholders with Alert or Update Request actions in change-based workflows if six or fewer rows are triggered simultaneously. If seven or more rows are triggered at once, the custom subject and body will be removed.

    I hope that helps!

    Be safe, and have a fantastic day!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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