Hi! Is there a way to customize the email message on a combined (7+emails) automation email?

Simran M.

Currently, the email message when the seven email notifications are combined into one email reads - 'Please update my online sheet.'. I would like to include two field values to this message in order to better inform the receiver on the request. Is this possible to do? Please let me know if I need to elaborate further and I will. Appreciate any help with this.

ChristianFinke

Hi @Simran M.

Smartsheet doesn’t support adding dynamic field values in the combined notification email message. However, you can set each notification separately to include specific field values in each email, allowing for more tailored messaging. Or, you could explore using integrations like Zapier for greater customization, though this adds some complexity. Let me know if you’d like help setting up either option!

Andrée Starå

https://community.smartsheet.com/discussion/133225/hi-is-there-a-way-to-customize-the-email-message-on-a-combined-7-emails-automation-email

Hi,

I hope you're well and safe!

This is the reason why the custom parts are removed.

Placeholders will generate separate notifications when using placeholders with Alert or Update Request actions in change-based workflows if six or fewer rows are triggered simultaneously. If seven or more rows are triggered at once, the custom subject and body will be removed.

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅ Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!

ChristianFinke

Hi @Simran M.

Smartsheet doesn’t support adding dynamic field values in the combined notification email message. However, you can set each notification separately to include specific field values in each email, allowing for more tailored messaging. Or, you could explore using integrations like Zapier for greater customization, though this adds some complexity. Let me know if you’d like help setting up either option!

Simran M.

Hi Christian,

Thank you very much for your helpful response.

Andrée Starå

https://community.smartsheet.com/discussion/133225/hi-is-there-a-way-to-customize-the-email-message-on-a-combined-7-emails-automation-email

Hi,

I hope you're well and safe!

This is the reason why the custom parts are removed.

Placeholders will generate separate notifications when using placeholders with Alert or Update Request actions in change-based workflows if six or fewer rows are triggered simultaneously. If seven or more rows are triggered at once, the custom subject and body will be removed.

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅ Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!

Simran M.

Thank you very much for your helpful response, Andrée Starå!

Andrée Starå

https://community.smartsheet.com/discussion/comment/462845#Comment_462845

You're more than welcome!

✅ Remember! Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Awesome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!