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Request to Remove Additional Users from Account
Hello, I am facing an issue with my monthly billing over the past two months. I noticed that my bill increased to $120 instead of the usual $72. It seems that additional users were added to my account, even though I did not request this. I have a plan for 3 users only, and I would like to ensure that my subscription is…
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Customize Account Invitation Email
Currently, when users are invited to join a Smartsheet account they receive a standard, system-generated email with no custom message. This has resulted in some users contacting the sender or a Smartsheet administrator, if they know one, to ask whether the email is legitimate or a form of phishing malware. The system…
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No Activity Users on User Type Admin Center Report
In the User Type Report or any user report, users are part of your count which impacts your overall cost, for 365 days after their last interaction with an asset. When I run the User Type Reports, I have internal and external users with no "Last Activity" date and the # of assets viewed, commented, edit or created the last…
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Log in as another user
As an admin, when I'm testing out new workflows or other things within RM or Smartsheet, I want to know exactly what users will experience with different permissions and access levels. Right now Smartsheet/RM do not offer this feature, but it would be helpful. I have used this feature in Workfront - link to more…
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Masking certain columns to viewers
Hi all, We have a main spreadsheet where we keep all of our projects including the budget for those projects. I would love an option where I can either share that spreadsheet, but mask certain columns or duplicate that spreadsheet, but not fill in the budget columns and then share that spreadsheet. Is there any option like…
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Give Administrators full vision and access to all sheets
I recently contacted support about this and was amazed to find that what I thought would be a simple function doesn't exist. We have had staff leave recently and not so recently and have had requests from senior management to look for data that they may have stored in sheets that they may of owned or shared or transferred…
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Sync User Management list with Smartsheet Contact Lists
It would be extremely helpful to have our users' first and last names and email addresses, as listed in the User Management List in the admin portal, synced with available contacts in the Contacts List to input as a contact in the Contact List column type. People are really confused as to why no names automatically show up…
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Business Plan features for a single license
I love Smartsheet's features. When I left my corporate job to strike out as a freelancer, using Smartsheet as one of my primary management tools felt like a no-brainer. Unfortunately there are some features I want to use (e.g., grouping on reports and sheet summaries) that are exclusive to the business plan, which has a…
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How do I manage Unlicensed Admins and Editors user accounts
I am an admin on our Smartsheet account. When I open the Admin Center page and view the total users in our system, I see nearly 250 users listed as Unlicensed Admins and Editors. When I export the user type report I see that many of these accounts are no longer valid. I would like to "clean up" these accounts, removing…
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Last chance: Mastering marketing prioritization webinar
🔔 Ready to accelerate your marketing? Join our webinar tomorrow, Oct. 29 @ 10:00 a.m. PST! Discover how timeline view on Smartsheet can help you: ⚡ Boost your marketing velocity 📅 Hit deadlines and launch campaigns faster 📈 Drive better customer experiences at scale Sign up today to learn how you can revolutionize your…
