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Smartsheet Support Ticket Emails: Include More Details in the Emails!
Whenever I get an email from Smartsheet about a support ticket that was updated, closed, requests more information, or about anything for that matter, it almost never includes important details of the ticket. Easy-to-implement recommendations for EVERY email sent by support regarding a ticket: Include a direct link to the…
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What happen to clear all Notifications?
What happen to clear all Notifications? In the notification tab, we used to have the option to clear all notifications at once. Now, I have to remove each one manually, which is quite inconvenient.
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Merged: Email a snapshot of a Dashboard daily.
This discussion has been merged.
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Email & Slack notifications
Hello, i have a few members of my team setup to receive Email & Slack notifications when a sheet is changed. i am the only one receiving notifications by email & slack, the team members settings are setup the same as mine but after multiple tests they aren't receiving the notifications.
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Prevent a sent Approval Request from being used later?
I have a situation where I want to make sure some Approval Request emails cannot be used later. I have an automation triggered when a Contact List column is changed, which sends an Approval Request to the contact in that column. For some rows, a director instructed me to skip a certain person's approval as they're out on…
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Scheduling Emails
I am running automations to send emails when text or a checkbox is active in a cell sending row information to different people, there are no attachments on these emails. I would like to know if I can schedule the emails that are triggered for once or twice a day. This will allow for fewer emails when a lot of rows are…
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SmartSheet Automation - Notify Emails not triggering at all
Hi all, I've ran into an issue where on all of my sheets I have that's shared out to dozens of users and are on the distribution list to receive emails based on rows added/changed with criterias to trigger email sendouts to them. This has been working fine the past 2 years. However, as of 2 days ago all emails have stopped…
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Automated email to Contact in a Cell
Hello, Is there a workaround to send an automated email (box check) to a contact in a cell, but its not a contact column, rather than a formula column? many thanks!
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Chat notifications directed to reports
Our ECR solution is based on intake sheets with relevant data being brought into different reports depending on the users role. We make use of the chat function within smartsheet to communicate, but the notifications always direct the user to the underlying sheet. It would be great if we could re-direct the users to the…
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Automation Workflow Q: Daily Email w/ Multiple Criteria
Hello - I need some help setting up an automated workflow to trigger a daily email based on multiple criteria. Details on the use case are below: We have a sheet set up to assign daily tasks at an upcoming event. The majority of the tasks are assigned to individuals, which are indicated via the Staff Lead and Additional…