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how to transfer sheet ownership from a user that is no longer available?
I have a number of sheets whom current owner are no longer in the organization and the email associated no longer active. How can I retrieve the ownership of said sheets. Thanks
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Hello, one of my colleagues is not receiving an email notification from an automated workflow.
I've been searching the community and need help understanding why my co-worker isn't receiving notifications when changes are made to a sheet, when everyone else is receiving them. We've checked his settings and junk email. He can go into Smartsheet and see the notification. Thanks
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Recipient not receiving workflow notifications
My workflow is not notifying all recipients. I can run the workflow, both manually and with the trigger, and receive the email notification as an Admin. He is the Owner but isn't receiving notifications. I checked his email contact; it is correct. He has NOT unsubscribed from the workflow. I'm perplexed. What else should I…
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Specific user not receiving automated emails
I have one user who is not getting the email notifications I have set up to remind him to make updates to a sheet bi-weekly. I have tried removing him, re-adding him, and also re-creating the workflow entirely. What could be causing this and are there other ways to troubleshoot this?
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Merged: Log for sent email notifications
This discussion has been merged.
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The ability to omit blank fields in email notifications
When sending alerts and requests through automation, we currently have the option to send a message including either all fields, specific fields or the message only. For my particular organisation(and i would imagine many others), none of these options work. We have dynamic forms that build themselves based on answers and…
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Notification Log
Not new as I've seen comments on this dating back years but adding another since my ticket about a notification not firing is going nowhere and I keep getting told to put in a new request for enhancement. It would be very helpful when trying to audit if people are getting what I assume they are if I had a log of what…
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Shared mailbox does not receive notifications from requests submitted via smartsheet request form
Hi Team, Hope you are doing good. We have built a request form in smartsheet for stakeholders to submit requests to us. When testing, we noticed that when the request is submitted from a shared mailbox (within the company), the mailbox does not receive notifications about request changes/comments added to the request. Many…
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Copying Emails from Outlook into Contact Cells in Smartsheets
I'm sure there is a simpler way to do this, but I'm not sure how. I want to copy and paste emails into a contact cell in my Smartsheets. When I copy them from out look it retains the format like this and doesn't recognize that person as a Smartsheet contact. Obviously, I can type in the names and their contacts will come…
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Hidden or outdated automation?
Hi there… So my supervisor is getting an email for a certain automation that has been updated and no longer has the message that she is receiving: "Please update my online sheet." No automation in this sheet has that message. Is it possible Smartsheet is working off of an outdated automation, or one that isn't being shown…