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Notification Log
Not new as I've seen comments on this dating back years but adding another since my ticket about a notification not firing is going nowhere and I keep getting told to put in a new request for enhancement. It would be very helpful when trying to audit if people are getting what I assume they are if I had a log of what…
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Shared mailbox does not receive notifications from requests submitted via smartsheet request form
Hi Team, Hope you are doing good. We have built a request form in smartsheet for stakeholders to submit requests to us. When testing, we noticed that when the request is submitted from a shared mailbox (within the company), the mailbox does not receive notifications about request changes/comments added to the request. Many…
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Copying Emails from Outlook into Contact Cells in Smartsheets
I'm sure there is a simpler way to do this, but I'm not sure how. I want to copy and paste emails into a contact cell in my Smartsheets. When I copy them from out look it retains the format like this and doesn't recognize that person as a Smartsheet contact. Obviously, I can type in the names and their contacts will come…
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Hidden or outdated automation?
Hi there… So my supervisor is getting an email for a certain automation that has been updated and no longer has the message that she is receiving: "Please update my online sheet." No automation in this sheet has that message. Is it possible Smartsheet is working off of an outdated automation, or one that isn't being shown…
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Having issues with notifications being sent when it shouldn't
Hi I have created sheets where a Manager has to update the a column with yes and no. If there is a yes and no in the column then the notifications should not be sent. What am I doing wrong with my notifications? Please help!
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Anyone else have Resource Management notifications automatically enabled at the account level?
We've had RM set for up years, but as of late last week, ~3/12, email notifications are being sent out of RM when a change is done on the SS project site. These are not new projects and I am one of two Admins, so I know that we did not make any changes either in SS or RM. Has anyone else had this issue or know why this…
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Contact Format Changes - Affects Automation
For most users that have been in our Smartsheet account before, the format of the email address changes from "first.last@email.com" (even if they don't set up a profile) to "First Last". It still appears to be a contact but the automatic emails do not get sent unless I go to Edit Contact, remove the "First Last" and…
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Reply to a comment without @ should send notification
When person A enters a comment on a row and person B types a reply, no notification is sent to person A unless the @ feature is used in the reply comment. Most people do not know this -- the expectation when you reply to someone's comment is that a notification will be sent since you are replying directly to their comment.…
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Automation no longer working
I have a project intake sheet with an automated email to me whenever a new project is submitted. It was working and now it's not, and I'm not sure why. Here's a snapshot of the automation: I am receiving the notification in Smartsheet and I've made sure that my automation settings are set to "unrestricted". I've also…
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Is it just me or have URLs stopped working in Alert/Email automations?
We cannot click URLs in Smartsheet alerts, update requests or approval automations. Is this everyone's experience? See how the URL is not clickable