Request Goes to Spam

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Can we update any settings to ensure that a request to fill out a form sent to clients does not go to their spam folder?

Best Answer

  • Ray Lindstrom
    Ray Lindstrom ✭✭✭✭✭✭
    edited 10/05/23 Answer ✓
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    As a former Network Administrator this sound like something on the email account or server side more than on the Smartsheet side. You or someone might want to add *.smartsheet.com to the company's trusted/safe sender's list.

    Best of luck!

    -Ray

Answers

  • Ray Lindstrom
    Ray Lindstrom ✭✭✭✭✭✭
    edited 10/05/23 Answer ✓
    Options

    As a former Network Administrator this sound like something on the email account or server side more than on the Smartsheet side. You or someone might want to add *.smartsheet.com to the company's trusted/safe sender's list.

    Best of luck!

    -Ray