Smartsheet Basics

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Automation Emails

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edited 08/21/24 in Smartsheet Basics

Hello!

I've made a sheet that's associated with a form that has automation programed. With each instance of the following, the automation is to send an email to the identified personnel

  1. New Line item (New form submission)
  2. Edits to a single field

During the testing phase, both rules worked and sent out emails as planned. However, now that we are socializing it and approaching implementation, the second automation rule is no longer working. No changes have been made to the rule.

Can I please have help in troubleshooting?

Here is an image of the automation:

image.png

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