Document Generator Quit Working

JB Retail Collective

My document generator on 2 of my sheets just stopped inputting the data into the PDF forms. It will name the file correctly using one of the data fields but won't put the data in the file anymore. I remade my form and the automation like 10 times! The file is small, sticker size 2.25 x 1 and has a barcode font on it. This had worked for over 6 months with no problems. Then on 10/29 it just stopped making the files correctly. I tried a standard letter size PDF form and it works just fine. Was there some change to the physical size of the document that the Generator will only allow now? I even tried using a different barcode font as I thought that might have been the issue. Same outcome. I haven't even messed with the business card size one on another sheet as the sticker size is pressing for our operation. It looks like there was a incident on 10/28 involving Automated Workflows being Delayed. That is when this stopped working. Anyone else had this issue?

ChristianFinke

@JB Retail Collective

The issue with your document generator may relate to Smartsheet’s 10/28 automated workflow incident, especially since it worked until 10/29 and still functions with standard letter sizes. Try slightly increasing the document size to rule out a dimension limitation, test without the barcode font in one field, and recheck field mappings. If these steps don’t resolve it, contact Smartsheet Support, as others reported similar issues after the recent incident.