Drag & Drop Emails from Outlook to Smartsheet in Chrome & Email is Deleted from Outlook

mschwahnmschwahn
edited 12/09/19 in API & Developers
10/21/19 Edited 12/09/19

When dragging the email from my Outlook window to Smartsheet in Google Chrome it removes the file from my Outlook entirely and the email is gone.

I tested this in MS Edge and confirmed it does not happen when using Edge; the file copies and uploads to Smartsheet without deleting it from Outlook.

  • Windows 10 Pro for Workstations
  • Outlook 365 Business
  • Google Chrome

The steps:

  1. Left-click and hold
  2. Drag to Chrome window with Smartsheet open
  3. Hover over row I want it attached to
  4. Let go of left mouse button
  5. Email file uploads to Smartsheet row but is now gone entirely from Outlook

The simplest way around this is to add the extra step of dragging to my desktop to make a copy then drag from my desktop to Smartsheet. The odd thing here is that it doesn't delete the file from the desktop when I drag it to Smartsheet, only when dragging directly from Outlook to Smartsheet.

If I accidentally drag-drop straight to Smartsheet I then have to download the file from Smartsheet, open the folder it downloaded to and drag it back to my Outlook so I still have the email file in my Outlook.

It's worth noting that this occurs with and without the Smartsheet Outlook add-in; I tested it both ways.

I, like many, do not use Edge as my browser and would like to see this fixed in Chrome.

Comments

  • L@123[email protected] ✭✭✭✭✭
    edited 10/21/19

    I am using chrome and outlook 2010 and have repeatedly dragged email attachments without issue. That said I just attempted to attach an entire email to a sheet and it moved the email to my deleted folder. Have you checked your deleted folder in outlook for the missing documents?

  • You're right, there it is in the Deleted Items folder.

    So when dragging/dropping an email out of Outlook into Smartsheet in Chrome it moves the email to Deleted Items, but leaves it as-is when dragging/dropping into Smartsheet in Edge. Odd.

    Moving it back out of Deleted Items is a good work-around, but I still think that it automatically moving the email to Deleted Items should be fixed. If I want to delete the email after attaching it to Smartsheet then I will, it shouldn't make that decision for me.

  • L@123[email protected] ✭✭✭✭✭

    I agree. I hadn't even noticed it as i usually only drag attachements instead of whole emails, but it is something that should be addressed. I wouldn't have a clue how to prevent this user side in a reasonable manner.

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi,

    If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

    Hope that helps!

    Have a fantastic week!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    work-bold

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

  • Done! Case # 03593008

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Excellent!

    Let me know if you hear of any solution/improvements.

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

  • Hello,

    I have been having the same issue when dragging emails from Outlook to Smartsheet.  I will use the work arounds suggested and put in a ticket.

    Thanks for posting - I thought it was user error.  :-)

  • mschwahnmschwahn
    edited 10/30/19

    I thought it was user error for the longest time too!! When you submit your ticket, reference mine (#03593008); I got this info from Smartsheet on Sunday:



    "Thank you for contacting Smartsheet Support.  I understand you are experiencing issues dragging an email from Outlook into Smartsheet while in Google Chrome, and I'd be happy to assist.



    The issue you've described in both your community post and this support ticket has been identified and is currently being escalated internally to our development team to be investigated.



    We currently don't have an ETA on when this behavior will be resolved, but please know that our teams are actively engaged in investigating this behavior.you've identified.  We thank you for reporting it!

     If there are no additional questions on this topic or your issue has been resolved, there is no need to reply to this email. As a valued customer your feedback is important. Please let me know how I did by clicking on the stars at the bottom of this email.

    Kind regards, 

    Don

    Customer Support Specialist"

  • Temporary workaround do a Ctrl + drag & drop.

  • Another workaround - after the drag drop ... - hit the "undo" button on Outlook. It will put the email back, but the copy retains in Smartsheet :)

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    @Lisa Sedlock Nice trick! Thanks for sharing!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

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