Welcome to the Smartsheet Online Community!

Welcome to the Smartsheet Online Community!

Genevieve PGenevieve P admin
edited 02/12/20 in Welcome to the Community

Welcome to the Smartsheet Online Community! 

Here in the Community, you can interact with other Smartsheet customers to get help and share best practices. 


All posts and comments are monitored by Smartsheet employees, our moderators, to ensure that answers are accurate, helpful, and appropriate. Moderators have the right to remove any discussion or post and ban users from the online Community who violate our guidelines or Terms of Use. If you spot a conversation that appears to go against our guidelines, please flag it and a moderator will review the post and take action. 


Create an account

In order to ask or answer a question or create a post in Community, you must first set up an account. 


To get started, sign in (use the Sign In with Smartsheet button in the upper-right corner of this page).You'll use the same credentials—email and password—in the online Community that you use in Smartsheet.


The first time you do this, you'll be prompted to connect your online Community account with your Smartsheet account. When you select Connect with Smartsheet, you will be prompted with an “Allow Access?” message. Click Allow to authorize the online Community to access your Smartsheet account.

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NOTE: Authorizing the online Community to access your Smartsheet account is only for purposes of verifying your identity—it will not allow community members or Smartsheet personnel to read your sheets.



Personalize your experience and participate

Fill out your profile

To let others know a bit about your interests and expertise, you can customize your profile. (Only logged in Community members can see each others’ profiles.)


For the LinkedIn field you only need to enter in your Username. The full URL will be automatically hyperlinked once you save your profile.


In the upper-right area of the online Community page, click Account Options > Edit Profile. To change or remove your picture, click Change My Picture on the left.


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Participate in the discussions

Search the online Community for topics, browse the categories for questions and posts, filter for unanswered questions, or click the tags to see collections. Once you get a feel for the online Community, start asking and answering questions.


When you're signed in, you can start by clicking Ask a Question on the right side of the online Community page (below the categories listed, to the right of the Recent Discussions feed).

Ask Question .png


Frequently Asked Questions:

What are the Smartsheet Online Community Guidelines?

How do I ...

What are the functions of the Activity & Moderation categories on my profile?

What happens when I “Follow” a specific Category?

Creating Account Error message: “Permission or Domain Denied”

Editing Profile Error Message: "Permission Problem"

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