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Celebrate our newest Community Champions! [February 2026] 🏆
It's a big day! If you attended one of our Jumpstart 2026 Festival virtual events last week, you got the early scoop, and now we're singing it from the rooftops: New Community Champions have joined the program! Please give claps, snaps, or taps to: @Alan Miller 11 @Akblevins @AngB789 @Cassi @Cayla Davis @Eric B. @Jgorsich…
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smartsheet status help
I always receive this pop up when I am using any cross sheet referencing or dashboard. how to sort this out? Is there anything like trouble shooting in smartsheet as well. Please help.
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Calling for Support
I'm pretty sure I'm not posting this discussion/question the correct way, so if I need to submit this differently please feel free to do it for me or tell me how to enter this. Has anyone taken issue to getting AI support when calling the help desk? I've had some troubleshooting issues lately and while usually I can find…
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Complete % calculation issue
I’m having an issue with the % Complete roll-up in Smartsheet. In the File Storage parent row (line 10), two out of the three child tasks are marked 100% complete, but the parent row is still showing inaccurate % instead of calculating the summary correctly. Could you help check why the parent row is not calculating…
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How to get support on a Pro plan
After having been an advanced business account user for a long period I took a rest from Smartsheet and cancelled my account. Recently, I signed up again as a single Pro user, paying annually in advance, which ought to provide web-based ticketing support. Unfortunately, Smartsheet fails to recognise ownership of my account…
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What formula is best to summarize dropdown lists by options?
Hello, I have multiple surveys with drop-downs that I need to summarize and create a dashboard. I need to know the number of times each option was selected. Can someone help me figure out the best way to do this? I am new and still haven't learned formulas. Thanks in advance for the help!
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DAY 3 - Jumpstart 2026 Festival: Intermission ⏸️
Can you believe we're halfway through Jumpstart 2026? With one virtual event in the books, let's take this "Intermission" post to hydrate (always important) and look at the great memories we've made together so far. 1) Check out the Soundcheck post from from Monday for a refresher of what this week is all about. 2) We had…
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Portland Smartsheet Customer Appreciation Meetup
Raise a glass to 2026 with Smartsheet! Join us January 22 at Amaterra Winery for a customer appreciation evening featuring networking, a guided wine tasting, and a look at what’s next for Intelligent Work Management. 🥂 Register today! Have a colleague who’d enjoy attending? Please pass along the invite.
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[UPDATED 2025] Start Your Community Customer Journey Here!
Welcome to the Smartsheet Community—we’re so excited to have you here! Based on your feedback, we've redesigned our Customer Journey to be clearer than ever. We want to celebrate your contributions and help you take advantage of everything the Community has to offer, so we've outlined the updated journey available to you…
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Update Community Platform Feedback Header Banner
The current header banner has text that washes out with the background. The text and background are so close in color that it almost makes it seem as if there's no text at all. If it weren't for the shadowing of the title text, it wouldn't be as visible as it is. The sub-text has no shadow making it nearly impossible to…
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If are unable to login to Community due to Human Verification Failing (Cloudflare)
In our corporate environment on VPN, we cannot log into the Smartsheet Community Platform/Community Forums because the "Verifying that you are human" step fails. We get stuck on that screen indefinitely and I PROMISE I'm not a robot ;) (wink wink) If you're reading this and it happens to you, do this to get around it: Only…
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User Activity in Community
As a user, we do not have the ability to review a summary of our activity in the community. The only feature available is the activity of our badges and achievements. Problem: This makes it a challenge for following issues you are working on with someone, going back to others on the forms. There is a notification, but…
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Program Toolkit: How to rename program through control panel & Keep existing cell links.
I have several program folders with smartsheet templates connected to a blueprint, managed by Control Center. My question is this; How do I change the program name of a folder and its sheets while retaining all existing cell links? Additionally these programs roll up into other sheets for reporting and dashboards, These…
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Issue in Web Content Widget
Hi Team, Please help us on Web Content Widget, as i am facing issue when i add a Weblink of a power BI dashboard, when follow the actual procedure it is ending up with an error. Attached snipped for your reference. Thanks, Santhosh Kumar B
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New! Mute individual Post alerts in Community
Hey Community! We are excited to announce a new feature: The ability to mute posts. Muting posts provides you with greater control over your notification feed and overall interaction with Community content. We understand there are times when you might want to temporarily or permanently opt out of notifications for a…
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Date format changing
I have several Project Status Sheets linking to an overall programme Dashboard. Although each Project Status sheet has the correct UK date format, when feeding through to the programme status sheet and the dashboard, it converts the date format to non UK. This causes issues when looking at the status sheet in Calendar…
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zzTakeoff Integration
Can I integrate this with zzTakeoff using ai? I have large customer moving forward with zzTakeoff who is looking to move away from excel to google sheets. SmartSheets seems like a better fit and I would prefer to suggest a product that has a live link. Has anyone been able to use AI to create integrations with SmartSheets…
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Smartsheet Unlocked Podcast with Alison Clancy, Community Queen!
Delighted to make a massive shout out to @Alison C. who I had so much fun chatting to for our latest episode of the Smartsheet Unlocked podcast series. Was so great to be able to highlight the power of the community and we also gave a shout out to @AravindGP, so worth checking out the whole episode to see your mention! The…
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Is there a way to log the email of a person submitting a form without requiring them to Login?
I have a Risk & Issues tracker on a Smartsheet grid; For people to submit a new Item we have them submit a form, but some folk with edit access are able to bypass the form (And it's required fields) by manually adding new cells to the sheet. We were able to track these using the Created By column, if the email was…
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Help with cross-sheet references
I am having some trouble understanding this. I have a form connected to a large gathering sheet where individual peoples info is all tracked by a 'Unit' or team. I have automations set up to separate each units info from the form to that individual unit (So I have one form collecting 25ish teams form info, and then it gets…
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Only Part of my formula is not working and I can't figure out why
I created the formula below and it is working for the section that says "Validations - Issue Validations" and "Validations - Regulatory Issue" part and I can't figure out why =IF([Risk Activity]@row = "Control Testing", IF([Actual Cycle Time]@row <= 75, "Green", IF([Actual Cycle Time]@row <= 90, "Yellow", "Red")), IF([Risk…