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Slow Response Time
Hi all,
Is anyone else struggling with slow response times from Smartsheet. I have around 40 sheets that i work on, and 1 tab open. Even simple tasks like moving the mouse and clicking on a cell or an option is taking around 30 seconds to complete the action.
I have tried this in empty sheets and still finding the issue so cant be down to a large amount of data in the sheet. This has been occurring all week and is very frustrating.
I have done a speed test to even rule this out but i am now at a loss.
Any guidance would be brilliant as I am trying to create a Business Case presentation and it is taking far longer than expected and I am fast running out of time.
Thanks
Comments
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I'm assuming you've tried restarting your browser and/or your computer?
Have you tried closing all of the sheets you're not working on? (This might be easier if you right-click on a tab and "Close all but this one" and re-open the ones you need).
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Hi Vikki,
Here's some troubleshooting you can try on your end:
- See if the issue is related to your network connection. Test other network connections—if you get a better result then something on your network is blocking Smartsheet or your network speed is affecting connection between your computer and Smartsheet.
- This may be browser related. Make sure that you're using the latest version of your browser. Try using Smartsheet in a completely different browser. (Smartsheet runs best in the latest version of Chrome.)
- Browser extensions could be causing issues. Disable all of your browser extensions and see if performance improves. If it does, isolate the extensions causing the issue and remove them.
- This may be a computer issue. Temporarily try accessing your sheets from a different computer to see if the issue persists.
If the above doesn't work, contact our Support team to troubleshoot further with you.
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Hi Shaine
I had checked my network connection and all was fine.
I made sure Chrome was updated and disabled my extensions as you advised and one of these seemed to fix it. Thanks so much
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Hi Matt
I had tried all of the options prior to adding this post. Really was at a loss.
Was either a browser issue or an extension issue.
Thanks so much for your advice
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Smartsheet is VERY slow - Especially if you use Formulas - we had a sheet built for us using several Paid For design desk sessions by Smartsheet and when we tried to use it the sheet ground to a halt
We were told that it was a Browser issue - too many formulas for the browser
Rebuilt it in Google Sheets and no issues - works very smoothly so the issue appears to be with Smartsheet
BTW they have refused to refund the design desk sessions used to have the sheet built
Hundreds of $$$ down the drain
It also appears to be slow periodically on different computers with different browsers
- we never experience those issues with other software especially sheet systems like Excel and Google Sheets
- seems like there is some kind of known issue with smartsheet that they dont want to talk about??
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