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Record of workflow alerts

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TMC2
TMC2 âś­âś­
edited 01/25/23 in Smartsheet Product Feedback & Ideas

Smartsheet doesn't have a way to see if the email was sent, to whom the email was sent and what was the email that has been sent. We can only see when the workflow last run and work on blind faith that it actually was successful. Only to find out weeks later people aren't receiving the alerts, and there isn't a reason why they wouldn't be.

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On Wishlist · Last Updated

We love this idea too! Run history and details are on our minds as we thinking about upcoming changes to capabilities in automations. While it's not a part of our current plan, this is exactly the kind of thing our team is thinking about every day. If we believe we can make this idea a reality, we'll plan to update the status here.

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  • 1AMJED1
    1AMJED1 âś­âś­
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    I have the same issue. Before enabling an automation, I need to test it to ensure it works. While you can test with the run now and set the notifications to go to yourself, you can't see exactly what is happening in the workflow to debug it. I have a workflow now that I cannot figure out why the emails are not triggering when the workflow says it has run successfully. Having some way to view the log of the workflow run and be able to see what criteria passed/failed would be very helpful.

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  • benisnotfunny
    benisnotfunny âś­âś­âś­
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    I love this idea, and I don't love my workaround, but it works for now. I have my contact info populated in a row with every submission and set all notifications to copy me, so I see when things do or don't send. However, this is not optimal because they become too numerous, so I'm going to discontinue it after the pilot is over.

    Anyway, my comment in support of the idea proposed here is that a 'last run' audit trail of each step in the workflow is visible somewhere so that I can see something like:

    1. Date trigger - Successful
    2. Condition 1 - Successful
    3. Condition 2 - Successful
    4. Condition 3 - Not Met
    5. Notification not sent

    In this way we can see that maybe Condition 3 is the problem, or that Condition 3 is necessary and not being sent is exactly what we want. Etc. Etc.

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  • LaurenLong
    LaurenLong âś­âś­âś­âś­
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    This would be great! Currently trying to find a way to prove someone was notified via automated email. An activity log would be fabulous!

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  • Ban
    Ban âś­âś­âś­
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    Totally agree we should be able to see this in an activity log!

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  • AndyJW
    AndyJW âś­âś­
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    You would think this was a fundamental requirement

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  • A Rose
    A Rose âś­âś­âś­âś­
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    Community,

    If anyone is looking to see "Sent Emails" from Smartsheet to recipients,

    PLEASE vote up 🔼 this idea at the top of this page.

    Share it with all your Smartsheet Community friends so it gets the most votes possible.

    Thank you!

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