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Bringing Agile Delivery and Portfolio Visibility Together in a Digital and IT PMO
I lead an Enterprise PMO supporting Digital and IT delivery and am a Scaled Agile Advanced Practice Consultant. I use agile practices to lead my team, manage our work, and set clear expectations with management. I am currently looking at how to embed more agile ways of working into our Smartsheet templates, particularly to…
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How to setup a workflow to update smartsheet from Jira for the rows that have a value in jira id column?
Hello! I have a sheet that has multiple columns including a jira id column. How should I setup the connector workflow, so that the values (for eg: status) are pulled from jira for the issue with the jira id specified in that row? When I set up the workflow with issue key mapped to jira id (workflow sets it up as jira to…
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Creating Tasks and Subtasks in Smartsheet to Jira
I am currently working on a project where we would like to set up a template of tickets to log into Jira and am using the Jira connector to push from Smartsheet to Jira. We have figured out how to do the intial ticket but when we try to use the type of subtask, we get the following error: Invalid response from JIRA.…
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Jira Connector support for OAuth 2.0 now generally available
February 24, 2026 The Smartsheet Jira Connector now supports OAuth 2.0 authentication, aligning with Atlassian's latest security standards. This update brings enhanced security, a streamlined consent flow, and better compatibility with future Jira updates — so you can keep your integrations running smoothly and…
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Connector blocker limitations
Currently connectors (for my purposes referring to Jira connector) we have a huge limitation that only the person who created the workflow can edit it or troubleshoot it, considering how team generally function and what happens when someone leaves the company this creates unnecessary churn instead of having the workflows…
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Merged: Smartsheet JIRA Connector - Syncing Attachments
This discussion has been merged.
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Username from Jira being sent over to Smartsheet through the Connector as an ID rather than a name.
We use the Jira connector. One of our teams has an automation running in Jira that puts the most recent comment in a field called "Last Comment". This field is being synced through the connector so that it is one of the fields that displays in Smartsheet. They noticed that Jira is passing the Jira Account ID into…
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Jira Connector field sync error "Specify a valid value"
We have a Jira connector workflow set up that includes a dropdown field in Jira with a predefined set of values. The workflow is throwing an error when trying to populate the field in Jira with a value of "All - North America", but all of the other values work as expected, including another that is "All - UK". We've…
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Jira and Salesforce Connector User Access Error Message
October 09, 2025 With this release, any users who have the Jira Connector or Salesforce Connector purchased on their plan but do not have the user permissions needed to create a workflow will now see this message: “You are not authorized to perform this action. Please reach out to your Smartsheet System Admin to request…
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Jira and Salesforce Connector in the Integration Panel
August 28, 2025 This release adds the Jira and Salesforce Connector to the Integrations Panel in table view, providing an additional entry point into the Jira and Salesforce Connector. Users can now initiate the creation of Jira and Salesforce Connector workflows from the sheet through this interface, as well as seeing if…