-
Merged: Smartsheet JIRA Connector - Syncing Attachments
This discussion has been merged.
-
Username from Jira being sent over to Smartsheet through the Connector as an ID rather than a name.
We use the Jira connector. One of our teams has an automation running in Jira that puts the most recent comment in a field called "Last Comment". This field is being synced through the connector so that it is one of the fields that displays in Smartsheet. They noticed that Jira is passing the Jira Account ID into…
-
Jira Connector field sync error "Specify a valid value"
We have a Jira connector workflow set up that includes a dropdown field in Jira with a predefined set of values. The workflow is throwing an error when trying to populate the field in Jira with a value of "All - North America", but all of the other values work as expected, including another that is "All - UK". We've…
-
Jira and Salesforce Connector User Access Error Message
October 09, 2025 With this release, any users who have the Jira Connector or Salesforce Connector purchased on their plan but do not have the user permissions needed to create a workflow will now see this message: “You are not authorized to perform this action. Please reach out to your Smartsheet System Admin to request…
-
Jira and Salesforce Connector in the Integration Panel
August 28, 2025 This release adds the Jira and Salesforce Connector to the Integrations Panel in table view, providing an additional entry point into the Jira and Salesforce Connector. Users can now initiate the creation of Jira and Salesforce Connector workflows from the sheet through this interface, as well as seeing if…
-
How to link and sync status where multiple smartsheet rows need to link to a single Jira ticket?
I have a sheet with stakeholder requirements for a software development project. The rows are the individual requirements. Our engineering teams are working in Jira so their work items are Jira tickets. I need to be able to sync the Jira ticket statuses to the relevant line item in Smartsheet. The status sync works fine…
-
Jira Connector: sync fields that do not exist in all Jira asset types
We use the Jira Connector extensively and find it very useful in enhancing our productivity. One of the limitations we constantly run into it the inability to sync a field that does not exist in all Jira projects returned by our query. For example, we have a Top Level Project in Jira that we use for the highest level of…
-
JIRA connector not loading list of smartsheets in the workflow
Hi Smartsheet Enthusiasts, Have you encountered this issue with JIRA connectors where the list of smartsheet don't load in the view when creating a workflow. This is a recurring issue for me and would appreciate a reason and solution if anyone has experienced this too. Thank you in advance.
-
JIRA Connector Not Working For JIRA 10
Hi! We have several integrations set-up with JIRA and SmartSheet with the connector that we paid extra for. The SmartSheet connect stopped working when we upgraded JIRA server from 9 to 10. Now several of our workflows are broken and we've been told by SmartSheet that this isn't on the roadmap until the end of 2025, even…
-
Smartsheet's JIRA Integration: When is the tool going to be compatible with JIRA's V10 Upgrade?
We recently moved to Jira v10 due to potential security risks within JIRA and found that the Smartsheet Jira Connector isn’t compatible yet. Given that this connector is a premium add-on, I’d really expect it to stay aligned with major updates like this. Jira v10 was released back in August 2024, and the lack of support…