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Jira Connector Error: Input collection contains multiple instances of the same element
One of our Jira connector workflows is throwing the error below. What does this mean exactly? "Error code: 1137. Error Message: Input collection contains multiple instances of the same element." Also, the connector is only pulling in 977 of the 994 issues that meet the JQL query. I have looked at the 17 issues that are not…
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Allow Ownership Transfer for Jira Connector for Smartsheet
If a licensed user has set up a flow between a Jira Project and a Smartsheet sheet and they give notice or leave unexpectedly, there is no way to transfer ownership of the flow over to another licensed user. There is also no way to proactively transfer ownership over to another licensed user. The workaround from the…
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Smartsheet to Jira Connector - Requestor Field
Hi, All We use smartsheet forms to capture requests from stakeholders. In that Smartsheet form, we capture the requestors email address via a field named "Requestor email address" with a contact-list type. When we use the Smartsheet to Jira connector and try to map from this Smartsheet "Requestor email address" field to…
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Allow to edit Jira Project after a Jira Connector is set up
It would be great to be able to update the "settings" tab within a Jira connector, especially to be able to edit the "Jira Project" field to add or remove projects.
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Unable to set filter in settings with jira connector
Smartsheet and JIRA Software (Cloud) can be connected and configured to work together. However, it is not possible to configure settings that limit the data that is linked with JIRA Filters and Sheet Filters. It doesn't appear on the screen. Both have their language set to Japanese. Also, in both cases, even if you change…
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Comment Field sync with JIRA Connector - currently unsupported
One of the key functionalities with the JIRA connector to Smartsheet is the ability to have information and updates flow bi-directionally from JIRA to Smartsheet for project tracking. Without the ability to sync the 'comments' field from JIRA to Smartsheet, we lose a big part of the efficiency of having them connected.…
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Jira Connector Error
I have the Jira connector setup to only pull information from Jira to Smartsheet. It works well however, some tickets I get an error of "Invalid response from JIRA. statusCode: 400, reasonPhrase: Bad Request You do not have permission to edit issues in this project.". I'm not doing a pull from Smartsheet to Jira so I…
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Need a report of the Jira connector users usage
Hi Team, I was asked about the amount of users that are using the Jira connector to Smartsheet. I know that in the user management report there is one role called Jira Admin but we need the users that are collaborating with the Jira connector. This is important information to understand how much important is the JIRA…
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Smartsheet Jira Connector - Update Based on Smartsheet Column?
I have a Smartsheet Jira connection setup where the issues in Jira are copied and updated into a Smartsheet based on who is working the issue (because we have issues spread across multiple projects and there are thousands of issues that our company has within Jira we use a filter to only look at those from users on a…
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Any success creating a new Jira ticket from Smartsheet using the Jira Connector?
This is supposed to be doable. I created a Smartsheet sheet that has all of the required Jira fields as columns. From the sheet I created a Smartsheet Form to collect all of these Jira fields. I then connected to our Jira instance with the Smartsheet Jira Connector and made sure the field mappings were bidirectional. No…
