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Transfer ownership of integrations/connectors
I have a few integrations I have created using the Microsoft Dynamics, Salesforce and Jira connectors and I wish to transfer them to another user. We are centralizing the support of Smartsheet support and I need another user to take over the support and ownership of the connectors. Is there any way to do it or do they need…
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Jira Custom Field Compatibility
While creating a JIRA Connector, most of the Custom Fields are not appearing. Custom Fields created using the Jira Service Desk should also be available while creating the Connector Workflow so that all the fields are available in the Smartsheet which help us in capturing the exact data.
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Custom Jira Field Only One Directional (Grayed Out)
I've created a bi-directional Jira Connector, however one of my custom Jira fields Smartsheet is only showing as one-direction from Jira (Jira -> Smartsheet) where it used to be available in all contexts (Smartsheet -> Jira). It's now grayed out and cannot be changed. What could be the reason for this?
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Make some APIs available for interacting with Jira Connector Workflows
As a Jira administrator in an environment with 70+ Jira connector workflows, I'm concerned about all those workflows and associated webhooks within my Jira environment. I would like to be able to automate the examination of all those workflows and identify the workflows that have had 0 updates, 0 creations, and 0 errors…
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Missing Jira field in SmartSheet Workflow
Hi team, I am unable to add some fields though those fields are available within Create and Edit Issue screens. Those missing fields as in the red box of a screenshot. Can you help to look into this issue, please? Thank you!
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how to link comments in jira ticket to smarsheet via the connector?
i have a connection established between jira and smartsheet via the jira connector as recommended by smartsheet which enables the flow of information bi-directionally. i am looking for comments within a jira ticket to be visible in smartsheet via the jira connector. any idea on how to do that? i don't see any fields while…
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Jira - Smartsheet Connector
Hi Team, I have setup a connector between jira and Smartsheet and the data is flowing bi-directionally without any issues. However, if i delete a ticket from jira, it is not getting updated in the Smartsheet. Rather, I have to resave the entire workflow by selecting edit workflow option (where i don't make any changes) and…
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Merged: Jira Custom Field Compatibility
This discussion has been merged.
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Merged: Jira Connector Dashboard - Allow for Transfer of Workflows
This discussion has been merged.
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How can I update Jira comments via Smartsheet (and vice versa)
I use Smartsheet with the Jira Connector (I am on Jira Data Center) for project management. I make frequent updates to the “latest comments” column in Smartsheets to provide commentary on certain Jira cards. The issue with this is that comments about cards are either in Smartsheet, or in Jira, but not both. Here’s an…