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Jira/Smartsheet Connector: Project Phase Reported & Sprint Bi-Directional Syncing
Hi! Our org has an issue with the connector where both Sprint & Project Phase Reported fields are only limited to a 1 directional Jira Smartsheet data push. It's important for us to be able to set a bi-directional sync for these fields because our Bugs tickets require Project Phase Reported to be filled out. This prevents…
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Control Center vs Project Web App
Good Morning, Smarties! I am a Smartsheet addict with a wonderful opportunity to recreate existing file-based project management practices and standards in Smartsheet! I am working with teams to understand Control Center's capabilities, and would love to hear how some of you have devised methods to track and compare…
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Jira Connectors - has anyone successfully built a bi-directional Jira connector with Smartsheet?
I am trying to improve communications among several departments and trying to figure out the best way to do this. I've created the connector but am struggling as on the Jira side, there's no consistency for fields that are used, etc. If a ticket gets created (like for a new feature request) in Smartsheet that gets sent to…
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Transfer ownership of integrations/connectors
I have a few integrations I have created using the Microsoft Dynamics, Salesforce and Jira connectors and I wish to transfer them to another user. We are centralizing the support of Smartsheet support and I need another user to take over the support and ownership of the connectors. Is there any way to do it or do they need…
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Jira Custom Field Compatibility
While creating a JIRA Connector, most of the Custom Fields are not appearing. Custom Fields created using the Jira Service Desk should also be available while creating the Connector Workflow so that all the fields are available in the Smartsheet which help us in capturing the exact data.
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Custom Jira Field Only One Directional (Grayed Out)
I've created a bi-directional Jira Connector, however one of my custom Jira fields Smartsheet is only showing as one-direction from Jira (Jira -> Smartsheet) where it used to be available in all contexts (Smartsheet -> Jira). It's now grayed out and cannot be changed. What could be the reason for this?
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Make some APIs available for interacting with Jira Connector Workflows
As a Jira administrator in an environment with 70+ Jira connector workflows, I'm concerned about all those workflows and associated webhooks within my Jira environment. I would like to be able to automate the examination of all those workflows and identify the workflows that have had 0 updates, 0 creations, and 0 errors…
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Missing Jira field in SmartSheet Workflow
Hi team, I am unable to add some fields though those fields are available within Create and Edit Issue screens. Those missing fields as in the red box of a screenshot. Can you help to look into this issue, please? Thank you!
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how to link comments in jira ticket to smarsheet via the connector?
i have a connection established between jira and smartsheet via the jira connector as recommended by smartsheet which enables the flow of information bi-directionally. i am looking for comments within a jira ticket to be visible in smartsheet via the jira connector. any idea on how to do that? i don't see any fields while…
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Jira - Smartsheet Connector
Hi Team, I have setup a connector between jira and Smartsheet and the data is flowing bi-directionally without any issues. However, if i delete a ticket from jira, it is not getting updated in the Smartsheet. Rather, I have to resave the entire workflow by selecting edit workflow option (where i don't make any changes) and…
