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Allow System Admins to View and Manage All Active API Tokens Across the Enterprise
Description: As a Smartsheet System Admin for our enterprise account, we need the ability to view, audit, and manage all active API tokens created by users in our organization. Currently, admins have no visibility into which users have created tokens, when they were created, what they’re used for, or whether they’ve…
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What would be a reason to restrict access to accessing the Control Center app to System Admins?
Hi, System Admins granting access for users to gain access the the Smartsheet Control Center application is a new concept to me. Can someone explain why Smartsheet would set up SCC like this? If there is a logical reason and we wanted to create an intake form for users who want to request access, what types of questions…
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New seat management downgrade updates
August, 26, 2025 Retain group access: Downgraded Members will remain in their assigned groups to ensure continuity. Maintain consistent permissions: Downgraded Members will retain access to their assets with permissions aligned with their Seat Type. If they become Members in the future, their original asset permissions…
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Is there a way to restrict unlicensed users from getting the pop up for a trial license?
We are trying to find a way to restrict this trial license pop up. The user groups within our company are setup on the admin side as un-licensed. We also have our domain list set up in SysAdmin as well. Not sure if there is any way to restrict this pop up?
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Replacement for Workspace and Sheet Sharing Reports for System Admins and Workspace Owners
Recently SmartSheet removed the Workspace Sharing Report as a viable option to audit workspaces and sheet shares. This impacts our auditing process heavily as it would now require an auditor to or Workspace owner to manually check each and ever entities file sharing tab to assure no one inappropriately shared out…
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Manage seat types more effectively at scale!
To provide you with greater control over your Smartsheet subscription, we have implemented the following updates: Modified Provisional Member counts: Now, Provisional Members are considered anyone who’s commented, edited, or created in the last 90 days versus just being shared to assets with Commenter or Editor access.…
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Plan & BIling
Hi, Currently i'm on business plan, and i have 2 paid users, I've converted 3 more users into paid users from provisional membership, please clarify the below points it's very confusing. 1. in attachment 1 it says 0 of 2 members, 2. in attachment no.2 it shows Billable seats 8 and purchased member seats 5, additional seats…
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Ability to lock a user into an assigned "user type" within the new user subscription model
As an organization with an enterprise account over 30,000+ employees system admins need to have the final say if a user should be considered a paid member OR a viewer (free). I understand that we can do this review during the true up period but with that many users its a maintenance nightmare when users who are NOT a…
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The new seat type report is available for System Admins!
August, 25, 2025 To eliminate customer confusion between the separate User List and Seat Type reports, we have launched a new, consolidated report to serve as a single source of truth for seat management. This unified view combines all important permission and usage information, adding key billing dates to make it easier…
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Permission levels to recovering deleted items?
Hello Smartsheet Community, I have a plan admin that deleted items from a workspace (they are not the owner of) but when attempting to 'un-delete' they receive the attached error. They did a test and were able to recover an item they own by dragging into a space they own, but they do not own any of the important items…