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Do I need to update Contact List options when adding alternate email addresses?
Hi there — We acquired several companies a few years ago and kept the companies' email domains as part of our system. We've verified these domains on our Smartsheet account. However, we now want all the members on our account to use our main email domain. I updated the affected users, who confirmed their main email…
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Authorization for Connected Users
There currently is not a way for System Admins to be notified of, and, approve or disapprove of a connected user in the Admin Center. Anyone that has an email on an approved domain has the ability to create a free account, whether they were authorized to or not, and becomes counted as a connected user for 365 days after…
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System Admin: Power for Info Gov?
Hello, As a System Admin, I have to check User Sheet Access and User Type reports often to ensure my users (3k+) are utilizing the system in accordance with our company regulations. I would love a feature that will allow me to mark certain sheets, reports, and dashboards with feedback without having to download every sheet…
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How do you update an existing users email address due to a last name change?
Hello, I'm a system admin and I've run into something new and I haven't been successful in finding an answer to. I have an existing user who recently got married and changed her last name. Her email address has been updated in our systems to reflect the name change. Example: Jane.Doe@company.com to Jane.Smith@company.com I…
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Easier way to identify and transfer Premium App Assets from one user to another for System Admin
Currently there is no easy way to identify what premium app assets was created by the user who is leaving the company. (or left the company) System admin is not able to view assets created by the user for DataMesh Pivot Workapp System admin can view asset created by user but unable to transfer ownership: Data Shuttle Some…
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How to remove deleted sheets from Sheet Access Report?
Even as a System Admin for my org, I do not have the ability to see all the sheets/reports/dashboards created by my organization's users. So to identify the Smartsheet resources used across the business, I periodically run a Sheet Access Report out of the Admin Center. However, I've noticed that deleted sheets never…
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Does the system administrator certification include the new user subscription platform?
I have already purchased the exam was was going to take it soon. Now I see another learning path for User subscription model. Just want to know what to prepare for. Thank you
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Software Access only while on VPN
Hello all - is it possible to only allow organizational users access to Smartsheet if they are connected to our Azure VPN? Or does anyone have any solutions for this or ideas? We want our approved domain users only to be able to log into Smartsheet if they are connected to our VPN. Thank you for your time, thoughts,…
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What is the best way to handle changes on assigned person?
Suppose one of my coworkers left the company and there is this new person coming in to fill the same position, same responsibility, etc. I want to make sure all of the shared sheets (not just the owned ones) and also all of the assigned cells transferred from the person who left to the new person. What is the best way for…
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Admin Approval Needed on Active Accounts?
How do you solve the "need admin approval" problem? Multiple people are having the issue where they have active smartsheet accounts within our enterprise account but are receiving the need admin approval error. I can send a password reset link and then they can get in but it happens all the time. I have a user who was able…
