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A guide to managing Provisional Users
We have just transitioned over to the new USM. And are having a fun time trying to initially reign in all the Provisional Users. Like we set one to Viewer and the next day they are back to provisional. We are trying to understand what reports to run to see who is a new provisional and what assets they are shared to and who…
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Refresh Rate of Data in Admin Center Reports
I am in my first reconciliation period under the new USM. Per your recommendation, I am using the Seat Type Report and Sheet Access Report to see the activity of my users and to determine who needs to be a Member, and who should be a Viewer. The Reconciliation period is 30 days, yet the reports don't pull live data and…
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We've added bulk seat upgrades to the 'Seat types and true-up' screen
July, 15, 2025 We've added the ability to upgrade seats to Member on the 'Seat types and true-up' screen for more scalable and systematic management. Learn More Environment Availability: Commercial US, Commercial EU, Commercial AU Plan Availability: Pro, Business, Enterprise Subscription Model Availability: User…
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Manage seat types more effectively at scale!
To provide you with greater control over your Smartsheet subscription, we have implemented the following updates: Modified Provisional Member counts: Now, Provisional Members are considered anyone who’s commented, edited, or created in the last 90 days versus just being shared to assets with Commenter or Editor access.…
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New Feature: A redesigned access requests experience is now available for Smartsheet users
Hi Community, We’re excited to announce that Smartsheet’s improved asset access request experience is now live! This update helps collaborators and admins alike save time and reduce frustration by making it easier to request and allocate access to assets For Collaborators: Submit access requests with context—saving time…
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I have given admin access to 2 users but they cant access locked cells. am i missing something?
Hi everyone, this is the first time i have needed to post a question. i have been using Smartsheet for about a year and have developed the environment to suit our business quite easily, now i have it running i have set up all of the users (previously everyone was using the 1 login while i set it up). However now i have an…
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New USM Alternative
I think I'm not alone when I say that the new USM roll-out has been nothing short of a nightmare. aside from the technical issues plaguing the Admin side of things, which I know you are working on, the model itself is simply ridiculous. It is difficult to manage and takes control over who gets a license and who doesn't…
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Merged: Allow the creation/upload of new users as viewers and not members under USM
This discussion has been merged.
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Easier way to identify and transfer Premium App Assets from one user to another for System Admin
Currently there is no easy way to identify what premium app assets was created by the user who is leaving the company. (or left the company) System admin is not able to view assets created by the user for DataMesh Pivot Workapp System admin can view asset created by user but unable to transfer ownership: Data Shuttle Some…
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Merged: Access to all sheets for Smartsheet System Admins
This discussion has been merged.