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Allow system owners and system admins to view all assets
As one of the system admins, it is absurd to me that I cannot view or have access to all of the items created in my organization. We have over 11,000 reports, sheets, and dashboards and I can't see them. I have no visibility to if people are using our plan for their own personal use, or what kind of work is going on unless…
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Superuser administrator access
I'm the system administrator for several digital tools in my company's IT department - including Smartsheet. I am Core Product certified and have been the Smartsheet system admin since 2023. As I have taken on SysAdmin duties in other applications (such as Jira, Confluence, Bitbucket, qTest, Vera, Datadog, and other apps),…
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Seat Request is here!
February 12, 2026 Today we’re introducing a Seat Request feature that gives users a clear way to request elevated access. This feature also lets Smartsheet System Admins maintain full control and get time back thanks to two streamlined approval workflow options: Option 1: Native Seat Request – Users can submit Member seat…
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User Subscription Model: Non Admin access to Users Seat Type
Hello, I am a System Admin and want to provide assistance for Workspace Admins at my company with regards to User Seat Types. From this help article: https://help.smartsheet.com/articles/520104-share-sheets-reports it mentions this: "Ensure that collaborators you’re sharing your sheet or report with have the right account…
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How do all users populate in a contact column as I type?
We connected our new account to SCIM and added in all employees in the company to Smartsheet. As we are using a contact column in a grid, those people are not populating as we start to type their name. We are not able to find information on why this is not working. Does a user have to accept an invitation and log in before…
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New Smartsheet web login experience - now generally available!
February 03, 2026 (AU region) February 5, 2026 (EU region) February 9, 2026 (US region)* ____________________________________________________________________________________________________________________ Update (Feb 11, 2026 at 1:40 PM PT): We have rolled back the US region deployment of the updated web login experience…
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True-Up "Last Activity" Logic
The current logic behind the "Last Activity" column in the True-Up is not useful for performing True-Up nor ongoing reviews of licensed seats. I need to know when someone last made a modification to any sheet regardless of the level assigned to the modified sheet. In my case I have a project manager who is an owner on…
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SYSADMIN : Seat TrueUp Displays Incorrect Last Activity Date
I have uncovered an issue in the Users Seat screen for TrueUp. I have a licensed member who is currently showing as having not used or Modified anything within Smartsheet in 4 months. Upon further investigation, I pulled down the data from one of the SysAdmin reports and looked closer at her usage. She is a regular use of…
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List of email addresses contained in notifications to support Safe Sharing activation
Safe Sharing impacts both Smartsheet object sharing and notifications. We can run a sheet access report to determine which shares violate our intended Safe Sharing rules and proactively work with the owners to adjust them BEFORE implementing Safe Sharing however, we are completely blind when it comes to the email addresses…
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Authorization for Connected Users
There currently is not a way for System Admins to be notified of, and, approve or disapprove of a connected user in the Admin Center. Anyone that has an email on an approved domain has the ability to create a free account, whether they were authorized to or not, and becomes counted as a connected user for 365 days after…