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Remove User Sharing
Smartsheet recently changed what happens when you click "Remove Sharing" from a user you are deactivating or has been deactivated. Previously, a banner would appear indicating if that person was NOT shared to anything. If they were shared, the banner would say check back later. When you checked back, it would show the user…
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Why does she have to put in a passcode to access Smartsheet?
Hey! I have only one user that is being asked to put in a passcode/key to access Smartsheet. Why is this? We want to remove this requirement.
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Merged: Login or Views as (user)
This discussion has been merged.
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Assets in Calendar & Pivot Apps now support multiple admins
Hi Community, We’re excited to share that within Calendar and Pivot Apps - individual assets now support multiple admins! With this new release, all users that are admins on an asset's underlying sheet or report are automatically admins on the asset itself! This makes it easier than ever to manage assets in Calendar and…
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unable to merge user
We are going through a domain change. We're retiring two domains and migrating everyone into a new domain. All domains are validated and, to date, we've merged 930 users. However, when I attempt to use 'Merge User' on myself, it fails. Initially I tried adding my new email address manually, with the plan to promote that…
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Do I need to update Contact List options when adding alternate email addresses?
Hi there — We acquired several companies a few years ago and kept the companies' email domains as part of our system. We've verified these domains on our Smartsheet account. However, we now want all the members on our account to use our main email domain. I updated the affected users, who confirmed their main email…
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Authorization for Connected Users
There currently is not a way for System Admins to be notified of, and, approve or disapprove of a connected user in the Admin Center. Anyone that has an email on an approved domain has the ability to create a free account, whether they were authorized to or not, and becomes counted as a connected user for 365 days after…
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System Admin: Power for Info Gov?
Hello, As a System Admin, I have to check User Sheet Access and User Type reports often to ensure my users (3k+) are utilizing the system in accordance with our company regulations. I would love a feature that will allow me to mark certain sheets, reports, and dashboards with feedback without having to download every sheet…
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How do you update an existing users email address due to a last name change?
Hello, I'm a system admin and I've run into something new and I haven't been successful in finding an answer to. I have an existing user who recently got married and changed her last name. Her email address has been updated in our systems to reflect the name change. Example: Jane.Doe@company.com to Jane.Smith@company.com I…
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Easier way to identify and transfer Premium App Assets from one user to another for System Admin
Currently there is no easy way to identify what premium app assets was created by the user who is leaving the company. (or left the company) System admin is not able to view assets created by the user for DataMesh Pivot Workapp System admin can view asset created by user but unable to transfer ownership: Data Shuttle Some…
