SmartSheet Automation - Notify Emails not triggering at all

Tummi

Hi all,

I've ran into an issue where on all of my sheets I have that's shared out to dozens of users and are on the distribution list to receive emails based on rows added/changed with criterias to trigger email sendouts to them. This has been working fine the past 2 years.

However, as of 2 days ago all emails have stopped sending out to everyone when multiple form submissions are made everyday to still trigger a sendout. Notifications are still popped up within the Smartsheet notification center, but not to the email.

I've checked personal/notification settings to make sure everything was turned on. I've remade the workflows to see if that would resolve it, I've reshared it to users as well. Not sure what the issue may be.

This is of urgency to me, so any solution and assistance will be greatly appreciated

kowal

hi @Tummi,

did you do some tests on the workflow to send those emails by force?

Maybe your IT department started blocking emails from Smartsheet.

I do not believe that out of no reason smartsheet would stop sending notifications.

Tummi

Yes, I've used the 'Run Now' and 'Test Now' features and says it ran successfully but no emails have been sent in.

Good indicator to know with IT Dept could block emails. Reaching out to them to see if that could be a possibility.