Rostering for Global Customer Support

Hi,

I have been asked to create a roster that covers customer support across different time zones and shows who is available (human resources), who is on leave, time, names of the support person and who is on call.

Also, includes our contractual obligations with customers in an easy display view to the eye.

Do you think you can help us?

Find more posts tagged with

Forms

Templates

Publish

Calendar View

Sharing and Collaboration

Mobile

Contacts

Formulas

Support

IT & Operations

Gantt View

Card View

Email Notifications

Comments

Andrée Starå

Hi Chuck,

Do you have something you could share as an example of what you're looking for?

I'd happily help and work with you and help develop a solution.

Let's start with a free discovery call.

Please e-mail me at andree@workbold.com and well take it from there.

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Sign in to join the conversation!

Quick Links

Trending discussions

Dynamic formula to return date of next Thursday every week.
I'm wondering if anyone has worked out a dynamic formula to return the date of the 'next' Thursday of the month. I have a worksheet where I need to send out a reminder to a contacts in a contact column in the worksheet each Thursday of the current month if a criteria has not been met. When criteria has been met, then…
Check box for date in previous month
Hello, I have the formula to check a box for line items with the current month. =IF(AND(YEAR(Date@row ) = YEAR(TODAY()), MONTH(Date@row ) = MONTH(TODAY())), 1, 0) Trying to set up a report for all items with the previous month (i.e. 1 month prior to current). How can I modify to check the box?
Need Help with If, Index, Collect
Please help, I have a few of these to do. I have a nested IF formula. The first part is an INDEX/MATCH and works as a standalone. The next few are INDEX/COLLECT. These are not working as standalone or in the nested version (Unparsable Error). Any ideas? =IF(CONTAINS(“A/V”, [Vendor Type]@row ), INDEX(COLLECT({Date Secured…