From email name for Smartsheet automations: select a generic value versus owner

AmandaWebb

Currently, the owner of the sheet is consistently listed as the sender of email notifications that are sent regarding task status.

We should have the ability to set the email address, rather than it being tied to someone who is an owner of the sheet. This can sometimes cause confusion, as the recipient may not be expecting an email from the person whose email address is used, and also results in unnecessary waste/rework when that person is directly engaged by the email recipient, as they most likely do not have the details about that specific task.

William Lupo

I asked about this way back in June and still nothing

AmandaWebb

https://community.smartsheet.com/discussion/comment/358270#Comment_358270

I'm sorry William, I didn't see you had already submitted this idea, and my comment was originally on a submission I had made. Looks like they already corrected that though. Says coming soon, but I guess we'll see...

William Lupo

Hi,

Nothing to be sorry about. I'm disappointed that it's taking so long to make this change.

Considering the abundance of phishing emails,the FROM identity is a security concern and should be resolved by now.

Thanks

Matthewrh

This has been "coming soon" for four months, anyone from smartsheet care to provide an update as to when it will be available to use?

LeslieW

I completely agree - I create many of our sheets and setup the automated notifications, however this creates a lot of confusion in our company because employees think that I am personally sending them these emails, rather than it showing the name of the team member who triggers the automated email notification to send.

I've added notes about who to reach out to in the body of the email messages, but this is not enough - people simply contact me about any questions/concerns (which I then need to forward on to the appropriate team member).

Additionally, because employees receiving these automated emails are not expected these types of messages to come from me, they are often concerned that the emails are phishing emails (and in some cases, do not complete the update request forms that are sent to them because of this).

Ryan Sides

WorkflowCreative.com

I'm releasing an app that sends alert emails through your Outlook email. I've been a software consultant for the last 15 years and I can't count how many times folks have requested this feature.

• You can use links and other HTML elements like highlighting, bold, headlines, etc.
• Pulls in data from Smartsheet fields {{Like This}} into your email message
• Triggered by a checkbox column
• Updates a checkbox on your sheet to let you know the email was sent successfully
• You can choose whether to send the same email each time (i.e. reminders to customers) or have it pull the message text from a column on your sheet (i.e. Approval instructions)

If you're interested, please send me an email and I'll let you know when it's ready Ryan@WorkflowCreative.com

John Johnstone

I find it unbelievable that we can't do this yet. I would have assumed that you could either manually select an email address for the FROM field or select a contact field in the form to use as the FROM address. Also keeping all address in the Notification field to the TO line in one email instead of sending separate emails so that discussion threads can happen. Please, please, please make this happen. We have severely broken workflows due to this limitation.

Anthony Rizzi

at least two other discussions with the same idea/thoughts:

https://community.smartsheet.com/discussion/80122/email-notification-from#latest

https://community.smartsheet.com/discussion/73122/email-from-text#latest

airtable has this feature...wink wink nudge nudge

Kim A.

What is the plan for these requests? When will we have the option to edit the "from" address in emails sent from the system?

seanw

I agree. It would be helpful to allow customization of what displays in the FROM name for any Smartsheet emails (update requests, automation emails, etc.)

Deena Duran

We have an enterprise license. We cannot have a department as a user. It would be nice to have automations come from the department, if we could manually type that in as the sender.

jl.furstenberg

I create sheets for program coordinators who work directly with clients. I currently have a sheet with 51 workflows, all ending in email alerts to clients. I want to be able to change the "sent by smartsheet on behalf of" to the program coordinator's email, not mine. I do not have a working relationship with the clients, so my name/email does not mean anything to them. (I am worried about losing client responses).

I understand that I could change the email if I change the sheet owner to the coordinator; however, this requires a separate smartsheet account and is not feasible for companies that have a lot of sheets/projects and a lot of coordinators (who could get by with editor permissions sans this email limitation).

It's quite a hindrance that the FROM email cannot be changed within the automatic workflow settings/options. You are really limiting your customers.

Gary Rainford

I received the following from support & followed all instructions. The issue was not resolved. Your mileage may vary.

***********************************************************************

I have tried it on my end and it is working properly. As part of the investigation, I suggest you try the workflow again by duplicating the workflow and triggering

the workflow. To

duplicate a workflow:

1. Open the sheet with the workflow
2. Click Automation > Manage Workflow
3. Find the workflow where the users unsubscribe from; Click the three dots on the right side then click Duplicate
4. Save the duplicated workflow
5. Once you save the workflow, deactivate the original workflow first then try triggering it to see if you are going to receive an email notification with the subject of the triggering user.

If the issue persists after duplicating the workflow, I suggest that you recreate the whole workflow.

***********************************************************************

kfarrell

Do we have any updates on when this will roll out? Last update from Smartsheet is September 2022 ...