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Help Article updates
Hello Community, We’ve published the following new content: Smartsheet Control Center: Program reports Admin Center: Configure IdP-managed access Admin Center: Manage IdP role-based groups Prepare your IdP for IdP role-based groups Admin Center: Change a user's primary email address System Admin guide for migration to the…
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No Activity Users on User Type Admin Center Report
In the User Type Report or any user report, users are part of your count which impacts your overall cost, for 365 days after their last interaction with an asset. When I run the User Type Reports, I have internal and external users with no "Last Activity" date and the # of assets viewed, commented, edit or created the last…
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How to share WorkApps with view only colleagues on an enterprise plan?
Hello! We have an enterprise plan for our company and with 2 licenses on it. I have created a workapp to share some sheets and share a dashboard in one place. Yet I am not sure why I got this message from them when they tried to access it. Could you please help as from my understanding this should be free on the plan we…
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Sheet Access Report Size Limitations
Hello Community Friends - Does anyone have a creative solution for managing the Sheet Access Report? Ours has exceeded the max row limitations of both Excel and Google Sheets. We need the ability to look up who is Sheet Owner and/or Admin of various sheets that we might not have access to, but we can no longer load all of…
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Easier way or better UX on Group Ownership Transfer
I recently came across that you can't transfer Group Ownership unless you "View Group" first even through there are 2 menus shows up which are miss-reading. I found out you can't transfer from here. When I click this "Transfer Group Ownership…" nothing happens. (No pop up nor warning) If they can't remove it, I need some…
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Merged: Report Needed -> Users & Groups
This discussion has been merged.
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unable to merge user
We are going through a domain change. We're retiring two domains and migrating everyone into a new domain. All domains are validated and, to date, we've merged 930 users. However, when I attempt to use 'Merge User' on myself, it fails. Initially I tried adding my new email address manually, with the plan to promote that…
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Is there a way to merge user groups?
Two teams at my company have recently merged into one, and I was wondering if there's an easy way to merge their Smartsheet user groups into one group. I don't see a "merge" option available in the Group Management portal.
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Do I need to update Contact List options when adding alternate email addresses?
Hi there — We acquired several companies a few years ago and kept the companies' email domains as part of our system. We've verified these domains on our Smartsheet account. However, we now want all the members on our account to use our main email domain. I updated the affected users, who confirmed their main email…
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Authorization for Connected Users
There currently is not a way for System Admins to be notified of, and, approve or disapprove of a connected user in the Admin Center. Anyone that has an email on an approved domain has the ability to create a free account, whether they were authorized to or not, and becomes counted as a connected user for 365 days after…
