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New licensed members cannot accept invites & resend invitation email is unavailable
Hi Community, When assigning Member Licenses to new users, the recipients are unable to accept the invitation, and the option for me to resend the invite email is unavailable. This issue occurs with two different new members we’ve tried to onboard. Has anyone run into this problem? Kindly advise possible fixes, thanks very…
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User Management - Custom Job Categories
Allow entry of custom job categories. Add new fields to capture a user's business unit and department. These fields should also be included in all user reports. This functionality would be helpful for businesses that cross charge business units and depts for licenses and usage.
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Merged: Centralized Visibility and Audit Dashboard for Smartsheet API Usage and Active Tokens
This discussion has been merged.
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Allow System Admins to View and Manage All Active API Tokens Across the Enterprise
Description: As a Smartsheet System Admin for our enterprise account, we need the ability to view, audit, and manage all active API tokens created by users in our organization. Currently, admins have no visibility into which users have created tokens, when they were created, what they’re used for, or whether they’ve…
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API users and usage data now available in Admin Center
June 1, 2026 If you've ever wondered who in your organization is using the Smartsheet API and how extensively — you no longer need to reach out to Support to find out. A new dedicated view in the Admin Center gives System Administrators direct visibility into API usage across their organization. Here's what's included in…
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Best Practices for documenting Smartsheet Assets and automations
Looking for ideas on documenting implemented Smartsheet Solutions across the company. We have had a team member leave the company and having difficulty (1) Finding everything she created and (2) how it all interacts.
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New licensed members cannot accept invites & resend invitation email is unavailable
Hi Community, When assigning Member Licenses to new users, the recipients are unable to accept the invitation, and the option for me to resend the invite email is unavailable. This issue occurs with two different new members we’ve tried to onboard. Has anyone run into this problem? Kindly advise possible fixes, thanks very…
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Unable to add Group Owner into group member list
Hi Community, When managing groups via Group Management in Admin Center, we found that Mr. Ariel is set as the group owner of one specific group. However, we cannot add him as an ordinary group member to the same group during new member addition. Additionally, we have no such issue on other groups where Mr. Ariel is also…
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WorkApps admin improvements
It'd be great to have the ability to: A) share ownership / admin rights of a WorkApp. I was on paternity leave recently, and had to re-assign ownership of ~100 separate WorkApps to a co-worker, so that they could adminster user permissions such as new access requests, in my absence. B) enable user group sharing within…
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Set global default sharing to something other than "Editor - Can Share" (Workspaces,Sheets,Reports)
For workspaces, sheets, and reports, the default sharing setting is "Editor - Can Share". It would be ideal to be able to configure a global configuration in Admin Center where the default sharing permission was something other than this setting, such as "Viewer" or "Editor - Cannot Share". By having the "Editor - Can…